You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Erin MathewsEM

Erin Mathews

Operations & Customer Coordinator

€250/day
The Hague, NL
8-15 years

Average response time: 1 hour

About Erin

With over a decade in constituent engagement and development at NGOs, I want to bring my customer focused approach to businesses looking to grow. My will-do attitude and efficient methodology makes me a great addition to teams looking to hit deadlines and meet goals.
  • English

    Native or bilingual

Can work on-site
The Hague (up to 30km)

Experience

  • IDSA Foundation
    Individual Giving Manager
    May 2022 - Today (4 years and 1 month)
    • ● Collaborates with cross-functional teams to create compelling donor communications and engagement plans.
    • ● Develops individual giving strategies, focusing on donor acquisition, retention, and stewardship.
    • ● Utilizes CRM systems to analyze donor data, segment audiences, and track fundraising performance.
    • ● Serves as the primary point of contact for internal and external stakeholders regarding departmental activities, schedules, and initiatives.
    • ● Plans and executes Foundation events and conferences, overseeing timelines, logistics, vendors, and on-site support.
    • ● Supports operational improvements by documenting processes, creating reporting tools, and
    streamlining administrative workflows.
    Fundraising Customer Loyalty/ Retention Project Management Database administration Reporting
  • Maryland Masters Swim Team
    Head Coach
    September 2009 - August 2025 (15 years and 11 months)
    • ● Managed day-to-day administrative operations, including scheduling, communications, website
    management, and stakeholder coordination.
    • ● Prepared agendas, coordinate volunteer board meetings, and track follow-up actions.
    • ● Served as the central point of contact for prospects, members, board leadership, and external partners.
    • ● Planned and executed semi-annual events, managing logistics, registrations, vendors, and on-the-day support.
    • ● Lead all workouts 6 times a week and found assistance when necessary.
    Board Management Volunteer Management Webmarketing
  • Baltimore Symphony Orchestra
    Planned Gift Strategy Manager
    November 2019 - November 2021 (2 years)
    • ● Supported senior leaders and department leadership team by coordinating meetings, managing preparation materials, and tracking priorities.
    • ● Acted as a knowledge hub for departmental initiatives, responding to inquiries and coordinating across teams.
    • ● Organized advisory council meetings, including agendas, materials, scheduling, and follow-ups.
    • ● Improved internal processes by documenting workflows and establishing standardized reporting and communication practices.
    • ● Managed confidential financial and donor data with discretion and accuracy.
    Strategic planning Pipeline Development Campaign Marketing Research Financial Reporting

Recommendations

Be the first to recommend Erin

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Executive Certificate in Communication
    Carey Business School, Johns Hopkins University
    2018
    Executive Certificate in Communication
  • Juris Doctor (J.D.) & Master of Laws (LL.M.) in
    University of Baltimore
    2015
    Juris Doctor (J.D.) & Master of Laws (LL.M.) in

Skill set

Categories