Description

Highly skilled and experienced Senior Infrastructure Engineer with over 14 years of expertise in workplace services, cloud environments, and hybrid infrastructure. Proficient in designing and implementing architectural solutions for Azure, Active Directory, Microsoft365 apps, Intune and Windows365 environments. Adept at leading technical transitions across multiple platforms, automating processes, and ensuring compliance with industry standards. Known for excellent communication, collaboration, and technical documentation skills as well as proven ability to perform under pressure. Strong project management skills and experience leading technical transitions. Friendly and engaging team player and leader.

Languages

English
Fluent
Bulgarian
Native or bilingual
German
Basic
Russian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

APEX FUND SERVICES LTD
SENIOR CLOUD INFRASTRUCTURE ADMINISTRATOR
July 2020 - Today (5 years and 11 months)
Sofia, SF, Bulgaria
• Cloud Infrastructure Design & Implementation: Built robust Active Directory and Azure AD environments, ensuring scalability and security for workplace services.
• Microsoft 365 & Azure Expertise: Provided advanced support for M365 apps (Exchange Online, Teams, SharePoint, Copilot) and managed cloud technologies including Intune, AD Connect, and ADFS.
• Automation & Efficiency: Streamlined operations by automating workflows and repetitive tasks using PowerShell and developing tailored automation solutions.
• Technical Project Leadership: Led small-to-medium technical transitions and migrations, including those driven by mergers and acquisitions, with full project lifecycle management.
• Advanced Troubleshooting & Incident Management: Delivered Level 3 support, resolving complex technical issues efficiently, even under pressure during disaster recovery scenarios.
• Documentation & Knowledge Transfer: Created detailed documentation (HLDs, LLDs, SOPs) and conducted training sessions to enhance team capabilities.
• Vendor & Stakeholder Collaboration: Coordinated with service providers, technical design teams, and external vendors for root cause analysis and technology implementations.
• On-Call Support & Risk Management: Performed on-call duties, managed IT risks proactively, and provided input on vendor governance for IaaS, PaaS, SaaS, and DaaS solutions.
• International Project Management: Successfully led global initiatives, demonstrating strong project management and communication skills.
SOFIA,
SENIOR ENGINEER MICROSOFT CTS PROFESSIONAL TECH SUPPORT
November 2019 - July 2020 (8 months)
Bulgaria
• Advanced Technical Support: Provided expert-level support for Windows-based infrastructures, including hybrid deployments, ensuring high availability and performance.
• System Resilience & Maintenance: Implemented systematic patching, created detailed documentation, and managed incident resolution processes to maintain system stability.
• Troubleshooting & Problem Solving: Specialized in resolving issues related to Windows Server (2012- 2019), Active Directory, and network configurations (DNS, DHCP).
• Virtualization Management: Supported Hyper-V environments, including OS patching, server deployments, and maintenance of virtualized systems.
• Data Integrity & Continuity: Ensured robust backup and recovery solutions to safeguard data and support business continuity.
SOFIA,
SENIOR SYSTEM ADMINISTRATOR IT OPERATIONS
April 2016 - November 2019 (3 years and 7 months)
Bulgaria
• Server Infrastructure Management: Maintained, monitored, and troubleshooted Windows-based server environments, including Active Directory, Exchange, Azure, and Office 365.
• System Performance & Security: Implemented patches and upgrades to OS and software layers, enhancing performance and security of critical systems.
• Incident Management & Root Cause Analysis: Collaborated with cross-functional teams to analyze complex incidents, identify root causes, and implement solutions to prevent recurrence.
• Technical Expertise: Leveraged deep knowledge of Active Directory, DNS, DHCP, TCP/IP networking, and server management to support business operations.
• Process Optimization: Enhanced infrastructure resilience through systematic documentation and adherence to Incident and Service Management best practices, including Service Desk workflows.