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Malt Strategy
Evelyne MurakaruEM

Evelyne Murakaru

Customer Support Specialist (English)

€135/day
Paris, FR
3-7 years
customer service
Microsoft Office
Zendesk
English
Communication

Average response time: 1 hour

About Evelyne

I’m a freelance customer support professional with experience helping clients and businesses deliver excellent service. I specialize in clear communication, problem-solving, and ensuring every interaction is positive and professional.

My background includes client-facing roles such as customer service and independent English tutoring, where I developed strong interpersonal and organizational skills, handling inquiries, scheduling, and resolving issues efficiently.

I’m seeking freelance customer support opportunities where I can utilize my skills to help businesses grow, maintain strong client relationships, and deliver top-quality service via email, chat, or phone calls.

  • English

    Native or bilingual

  • French

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • Auto Entrepreneur
    Independent English Tutor | Paris, France | Freelance
    EDUCATION AND E-LEARNING
    September 2024 - December 2025 (1 year and 3 months)
    Paris, France
    • Delivered personalized English lessons to clients of all ages, adapting teaching methods to individual needs.
    • Managed scheduling, payments, and client communications independently.
    • Provided prompt responses to client inquiries and resolved issues efficiently.
    • Maintained high client satisfaction and repeat business.
    Interpersonal skills Problem-solving slack Email marketing
  • 4G Capital
    Customer Service Representative
    BANKING AND INSURANCE
    July 2022 - July 2024 (2 years)
    • Assisted customers via phone, email and chat.Providing clear and professional responses.
    • Collaborated with team members to improve the services and client satisfaction.
    • Managed high volume inquiries, demonstrating patience, and strong problem-solving abilities.
  • The Hacienda Hotel and Resort
    Waitress
    HOSPITALITY
    May 2018 - February 2020 (1 year and 9 months)
    • Delivered high-quality customer service to a diverse clientele, ensuring satisfaction and repeat business
    • Resolved customer inquiries and complaints promptly and professionally
    • Managed multiple orders simultaneously in a fast-paced environment
    • Collaborated with team members to ensure smooth daily operations

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Education

  • Bachelor's of Sciences
    The University of Nairobi
    2017
    Bachelor's of Sciences

Certifications

  • Basics of Project Management
    Coursera
    2023
    Leadership Project Management Communication strategy Project management life cycle
  • Customer Service Skills
    Alison
    2023
    Time Management Adaptability Patience & Empathy Multitasking & Organization

Skill set

Start-up
customer success
Email and chat support

Categories