Description

I’m an IT specialist with strong expertise in network infrastructure, hardware optimization, and technical troubleshooting. I help businesses and individuals solve complex technical problems quickly and efficiently — from diagnosing network issues to improving system performance and providing hands-on IT guidance.

Whether you need remote support, infrastructure advice, or a reliable tech partner for your projects, I bring clear communication, fast turnaround, and practical solutions tailored to your needs.

Let’s work together to make your IT systems run smoother, faster, and more reliably.

Languages

Dutch
Native or bilingual
English
Fluent
French
Native or bilingual
Turkish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

FSMA
Team Leader & Incident Manager
BANKING AND INSURANCE
July 2023 - Today (2 years and 11 months)
Bruxelles, Belgium
Technical team management
- Team of 7 people
- Organize bi-weekly team meetings
- Coach team members with troubleshooting technical issues
Responsible for ticket handling
- Incident, request, problem and change management
- Follow-up with internal departments and 3rd parties on blocking issues
- Structurally cleanup back log
Member of the Change Advisory Board (CAB)
Responsible for hardware- and software lifecycle management
- Responsible for stock management (several new processes initiated)
- Initiate order process
Implement a CMDB (Jira)
- Setup, configuration and management
Manage & optimize the staging process
- Error detection & follow up
- Continuous service improvement via the 3rd party service provider
Manage several rollout projects
- Deployment, rollouts, configurations, planning
Design and implement an automated meeting request tool
Teamleader Incident Management Change Management Projets de migration
PPRetail Lolaliza
Service Support Engineer Level 1 & 2 / Team Leader Support
October 2022 - June 2023 (8 months)
• Verify and rectify invoice errors if needed
◦ Take ownership in translating business services in written procedures
• Deploy O365
• Migrate Windows 7 to Win10
◦ Interview and onsite training + procedure usage for future team members
◦ Capture and deploy images from and to workstations and laptops (PDQ Deploy)
◦ Desk and remote support of 1 st, 2nd and 3rd line IT-problems for users on site, shops in Belgium, France and Luxembourg (cashier system and network) and logistics (Bomgar as remote software)
◦ Intervention on site in shops (ticket depending problem solving + creating photo database per shop of IT installations)
• Manage IT stock (Odoo)
• Manage mobile telephone subscriptions to Orange and Proximus
◦ Create users/computers and Rights management with Active Directory
• G Suite Basic deployment: overall for mail, storage and MDM (mobile devices management)
• Manage fixed phones in HQ (Escaux)
• Manage Ricoh badging system (Papercut)
• Monitor (PRTG, Zabbix)
◦ Solve all kind of problems through partners as Stackr (Easycomptage), KPN, Orange, Proximus, Worldline, Storever (Musicmatic), Cylande
Windows XP, 7, 8 and 10, HP and Ricoh printers, workstations, laptops, smartphones (Android and iPhone), tablets (Android and iPad), cashier systems (Retail Active, 4POS), money drawer, ticketing printer (Epson), Bancontact (Ingenico France, Atos Worldline, CCV), client counter system (Easycomptage, Shoppertrak), music streaming (Storever), scanners (Gryphon, Opticon), external client display (Epson), Papercut, monitoring (PRTG, Zabbix)
R&D Operations GSK
Lab Computer Expert
July 2020 - July 2022 (2 years)
• Migration of Windows 10
• Analyse software licenses
• Stage computers
• Test computer equipment and peripherals so as to verify their proper functioning
• Logistic preparation and initial software installation of computer equipment