Fatimzahra Benkirane

Consulting firm delivering IT, digital and AI-driven transformation projects.

Led end-to-end implementation and rollout missions for large international clients, acting as the bridge between business teams and technical stakeholders, from scoping to go-live.

Delivered complex multi-entity rollouts, coordinated cross-functional teams, and ensured operational adoption in international environments.

Return My Parcel (RMP) is Geopost's upgraded platform for generating return labels, with the project centered on rolling out the solution across business units.

- Led the rollout ofthe RMP platform across 20+ business units, supporting change management and user adoption;

- Acted as the main SPOC between business teams, developers, and stakeholders to ensure aligned delivery;

- Drove process optimization and digital rollout during the v3-to-v4 migration, improving efficiency and user adoption across multiple business units;

- Facilitated workshops with business teams to identify improvement opportunities and align on solution design;

- Established performance tracking KPIs, reporting progress and identifying opportunities for continuous improvement and supporting go-live decisions;

- Executed functional requirements analysis and supervised UAT, reducing issue resolution time and ensuring operational efficiency.

Lost&Found is an AI-powered solution that streamlines the recovery of lost or damaged parcels using OCR-based image analysis for parcel retrieval.

- Developed and managed the rollout roadmap, coordinating stakeholders and launch activities across business units;

- Delivered user training and onboarding sessions to ensure smooth adoption post-rollout;

- Led AI / OCR computer-vision implementation across 13 business units, improving parcel identification and retrieval time;

- Designed structured transformation frameworks to enhance operational processes and ensure smooth adoption;

- Developed stakeholder engagement plans to facilitate communication and ensure organizational alignment across business units and external partners.