Felicia Linch

Start-up medical provider developed the start-Up’s Business Plan and Investor Ready Pitch-Deck

Provided Team Coaching to the new Senior Leadership team/Owners.

Sub-contracted by April Strategy Consultants to develop the Transformation Management Office, taking the lead as Director of Change and Transformation for the Start-Up Phase.

1. Reviewed and made recommendations on the new strategy to facilitate Strategic Implementation and worked with workstream sponsors to develop Goals, Key Performance Indicators and Measures.

2. Established the TMO including:

+Change Governance structure

+Established the change team and Identified potential successor to the Director role and coached that individual

+Worked with the internal team to assess projects already in-train using an amended version of House of Quality to identify what needed to Start-Stop-Continue.

+Drove the Townhall launch of the new strategy, which was significant as the firm had been unable to progress its strategic intent for seven years.

+ Oriented the Steering Committee of Senior Partners, and developed the reporting mechanisms and presented the final report on change readiness and challenges.

Following the report the Programme was scaled-down, and my contract ended.

Originally contracted for 6 months to lead a team of Consultants reviewing the Government's interim transformation project, and acting as Governance Advisor. Following the review that recommended the need for a full Transformation Programme to achieve the goals desired in the recovery phase after the hurricanes Irma and Maria in 2017, my contract was extended for a further 12 months to support the establishment of the Public Service Transformation Programme. This included:

1. Recruiting & training internal Public Service Transformation team

2. With the team developed the Transformation Strategy, Goals, KPI's Performance mechnaism

3. Worked with project leads within the ministries to assess current projects and determine what was needed to Start-Stop-Continue. Supported the project leads in their development of Transformation Plans

The most impactful element of my work was the development of the Digital Transformation Programme. I led stakeholder consultations with civil society, private and voluntary sectors and Government officials to feed into the business case. Leading an internal team of technicians to develop the business case, where I drafted the Strategic case section. The business case was approved and I established a cross-functional working group to undertake the first DT pilot project - the development of a Work permits System. The Government had tried for over 10 years to develop such a system. Having established a cross-functional working team and with significant coaching of the team and project manager, we delivered the proto-type system in 9 months and launched it after user testing and refinement 6 months thereafter. This was a significant achievement given successive governments had tried to do so for over 10 years!