Description

head of hunting herdles, Architectural management or in simple words Customer Focused Service Delivery plus Projects Manager individual with magical management skills self motivated single mother living a life with a make it happen moto!

Languages

English
Native or bilingual
Polish
Fluent
Hindi
Fluent

Workplace preferences

Remote only

Primarily works remotely

SA Global UK
Senior Service Delivery Manager
April 2024 - Today (2 years and 2 months)
• • Led a 15-member application support team, reducing incident resolution time by 5% and cutting system downtime by 10% through proactive management and streamlined processes.
• • Oversaw environment provisioning, configuration, and release management for multiple projects.
• • Implemented CI/CD pipelines, reducing deployment time and increasing efficiency.
• • Led automation initiatives, optimizing operations with tools like Jenkins, Docker, and Kubernetes.
• • Collaborated with development and operations teams to streamline releases and enhance system performance.
• • Improved service reliability and availability through proactive monitoring and issue resolution.
ESP Global Services Ltd
Senior Service Delivery Manager and Project Manager
January 2022 - May 2024 (2 years and 4 months)
•Responsible for the Ownership, Management and Delivery of Global Projects
•Key Clients Escalation Resolve
•24/7 Service Desk Management
•Implementation Of Effective Service Delivery & Operational Management
•Service Reviews
•Global Responsibility of the Profitability of Owned Projects
•Recruitment & On-boarding Delivery for Owned Projects
•Creating and Managing of Financial Reporting
•Creation of Legal Contracts Such as Statement of Work and Contract Amendments.
•Global Mobile Logistics
•Creation and Implementation of Project Improvement Strategy Plans
•Negotiation of Costs and Services
•Optimization Management
•Transition of Newly Won Project Deals
•Mentoring and Growing SDM's, Team Leads, Engineers and Project Assistants in reaching the next step of their careers.
•Project Planning
•Partner Management
•Customer Satisfaction
Technical project management Communication Microsoft Office Business intelligence Team management
A&O IT Group
Bid & Solutions Manager
November 2020 - December 2021 (1 year and 1 month)
• • Lead the end-to-end process of developing high-quality, winning proposals and bids in response to RFPs (Request for Proposals) and RFIs (Request for Information).
• • Conduct thorough analysis of client requirements and industry trends to tailor bid strategies to specific opportunities.
• • Collaborated with legal, compliance, and technical teams to design and submit proposals that adhered to all regulatory and contractual requirements.
• • Ensure that pricing strategies align with the company's financial goals while remaining competitive in the market.
• • Gather feedback from clients and incorporate it into future bid strategies and solutions.
• • Work closely with technical and subject matter experts to design innovative and effective solutions that meet client needs.
• • Conduct thorough analysis of competitors' offerings and strategies to position the company effectively in the marketplace.
• • Ensure all bid documentation is accurate, well-organized, and complies with the requirements set forth in the RFP.
• • Collaborate with legal and compliance teams to address contractual and regulatory compliance issues.
• • Implement lessons learned from previous bids to enhance future bid success rates.
• • Lead a bid and solutions team, providing guidance, coaching, and support to team members.
• • Prepare and deliver compelling presentations to clients, showcasing the proposed solutions and addressing client concerns.
• • Participate in negotiation processes, working to secure favourable terms for the organization.