George Paletsiou

Preparing students for IGCSE (O Level) Business exams. Preparing students for IAL (AS and A2 Levels) Business exams. Using Office software to make lesson plans. Using school software to organise and prepare accordingly. Using online tools and resources to handle common tasks smoother and make lessons more interesting. Participating in various school events. Participating in regular teacher meetings. Attending seminars regarding Teaching (on-site). Studying and updating often in order to provide quality education.

Managing and reviewing the Banking and Payments team. Monitoring B2C financial transactions. Directly involved with day-to-day management of processes and procedures related to clients flow. Raising and resolving any technical issues, bugs, incidents. Risk monitoring and Chargebacks review for all regulations. Carrying out annual and periodical audits. Supporting the Head of Back Office and Management with any ad-hoc projects/assignments. Responsible for various Banks and Payment Providers in terms of ongoing communication (account opening, ongoing due-diligence, investigations, technical issues etc.) Assisting with onboarding of new payment methods/PSPs – end to end solution (research, due-diligence, integration, testing and monitoring performance). Assisting Customer Support teams with clients' requests in relation to their financial and technical inquiries. Resolving pending deposit / withdrawal cases. Ensuring compliance with the company's anti-money laundering procedures. Assisting internally all departments with any issues related to client funds. Perform data entry / processing, ensuring that the work is completed accurately and adhere to all specified company processes and procedures. Responsible for B2C transaction monitoring for risk controls placed within the department (chargebacks, fraud rules etc.) Dispute/Chargeback handling of cases with various PSPs. Review of suspicious activity identified from daily tasks or reported clients from other departments. Escalation of cases to relevant departments (i.e. Compliance, Dealing, CS & Verification). Processing returns of funds and compensations. Checking and approving client's documents such as PODs and POBAs. Making various adjustments in clients' platforms when requested by Dealing Desk. Setting-up or amending technical/IT configurations via the online portals or by contacting the PSPs and Cashiers, in order for client deposits flow and online experience to be as smooth as possible.