Georgie Hannon

Interim & contracting engagements:

- Digital transformation

- Commercial or Route to Market transformation

- Operational Excellence

- Cost optimisation & efficiency

Member of the Institute of Interim Management

• Role purpose is to modernise, digitise and transform Inchcape's global distribution and retail operations across 40 countries, 170 business units, for more than 30 OEM partners and 9m customers

• Reporting directly to CDO - accountable for the overall operations and performance of distribution & retail functions globally - Product Planning, Supply Chain, Marketing, Omnichannel Sales & Retail Network, Finance & Insurance products and Customer Services

• Achieved delivery of 500-600 project implementations per year, globally, including 15 SAP & other ERP implementations per year (Cloud, Rise, S4)

• Exceeded target of 1% market share growth and 10bps of margin improvement (£65m) from 3yr transformation plan

• Launched the plc Board backed Inchcape Digital Experience and Digital Analytics platforms for B2B and B2C covering end-to-end process and featuring AI/ML optimisations

• Established global IMO and PMO teams, standards and processes for all M&A due diligence, integration and change programmes - up to £2b value

• Commissioned and published the 'best in class' global standard playbooks for distribution and retail functions including value creation for M&A and Business Development, delivering approx 20% margin improvement once adopted

• Responsible for performance of 15+ digital, functional and business subject- matter experts, programme managers and analysts

• Chair of Global Design Authority and member of ExCo Transformation Committee

• Commissioned ML and AI technology to create optimisation tools for product pricing, customer churn prediction and site utilisation/ divestment

• Digital products include SAP ERP/HCM, Autoline & Incadea DMS, Salesforce (all), Power BI, AI, APIs, RPAs, retail POS systems, Bots, CMS, Google Cloud, Databricks, Azure and webapps

• 85% team engagement score, zero regretted attrition, gender equal

• Completed nearly 100 mobilisations, integrations, transitions and exits from M&A, bids/tenders and internal projects including GBS, off shoring and shared services

• Develop and deliver transformation solutions for Local Authorities, NHS, MOD, Home Office and MOJ from bid stage to synergy case and 3yr AOP commitments

• Closed and mobilised all newly-awarded contracts circa £250+million contract value for Citizen Services sector