Description

I help venue-led businesses maximise revenue, improve profitability, and enhance operational performance.

With over 15 years’ experience across cinemas, hospitality and experiential venues, I’ve led multi-site operations with full P&L accountability, delivering measurable improvements in revenue growth, cost control, and customer performance.

My work focuses on identifying opportunities to improve commercial performance, whether through pricing, programming, space utilisation, or operational efficiency, and implementing practical solutions that deliver results.

I have driven significant revenue growth through event strategy and space optimisation, reduced payroll costs by 30% through workforce planning, and improved purchasing efficiency by over 30% through smarter procurement and stock systems.

I typically support clients with:

•Commercial strategy and revenue optimisation

•Operational performance improvement

•Pricing and margin enhancement

•Business modelling and forecasting

•Venue and multi-site performance reviews

I combine strategic thinking with hands-on operational experience, meaning I deliver commercially focused solutions that are practical, scalable, and effective in real operating environments.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

Really Local Group
Commercial Operations Director
September 2024 - Today (1 year and 9 months)
Led commercial and operational performance across a multi-site cinema and venue portfolio with full P&L accountability (~£5M turnover).

Defined and executed group-wide commercial strategy across ticketing, memberships, F&B and retail, increasing customer spend and profitability.

Generated £1.8M in new revenue by repurposing venues for events and improving utilisation.

Developed programming strategies generating £1.6M in revenue while reducing film hire costs.

Negotiated supplier, vendor and landlord agreements, delivering cost savings and improved commercial terms.
Commercial strategy Revenue Growth Operations Management Pricing strategy Financial Modelling
Really Local Group
Head of Operations
June 2023 - September 2024 (1 year and 3 months)
Oversaw operations across a multi-site cinema, F&B and events portfolio, with full P&L accountability and responsibility for commercial and operational performance.

Led venue openings, closures and operational transitions, including procurement, asset transfers, recruitment and TUPE processes.

Delivered organisational restructuring and workforce planning initiatives, reducing payroll costs by 30% while maintaining service standards.

Reduced purchasing costs by 38% through improved procurement systems, supplier optimisation and stock control processes.

Developed and implemented data-driven reporting dashboards, improving decision-making, F&B performance and operational efficiency.

Directed and developed General Managers and leadership teams, strengthening performance, succession planning and organisational capability.
Operations Management Operational Efficiency Cost Reduction Business Transformation Data Analytics
Picturehouse Cinemas,
General Manager – Multi-Site
March 2018 - June 2023 (5 years and 3 months)
London, UK
Oversaw flagship and multi-site cinema operations across Piccadilly Central, Hackney and Ritzy, delivering strong commercial and operational performance.

Generated £1M+ annual event revenue at Piccadilly Central, increasing F&B spend by 20% and memberships by 25%.

Delivered £450K in event revenue across Hackney & Ritzy while restructuring staffing models to restore profitability post-COVID.

Improved site performance, increasing market share by 8% and retail revenue by 23%.

Enhanced customer experience and local engagement strategies, improving guest satisfaction and loyalty across sites.