Description

I'm an Applied Computer Science student at Karel de Grote Hogeschool (Antwerp) with hands-on IT support experience at Special Fruit, where I managed helpdesk tickets, configured Microsoft 365, set up laptops with Microsoft Intune, and handled Active Directory and Remote Desktop troubleshooting.

I'm available for freelance work in IT support, technical setup, and web-related tasks. I work fast, communicate clearly, and actually get things done.

What I can help you with:

Microsoft 365 setup & administration

Email configuration, DNS & domain issues

Device setup & management (Intune, Apple Business Manager)

IT helpdesk & remote troubleshooting

web work

Languages

Arabic
Native or bilingual
English
Fluent
Dutch
Conversational

Workplace preferences

Can work on-site

Antwerpen (up to 50km)

Special Fruit
IT support
July 2024 - October 2025 (1 year and 3 months)
Meer, AN, Belgium
Managed and resolved technical tickets using helpdesk tools such as Halo, ensuring efficient issue resolution. Prepared and configured laptops, including setup in Microsoft Intune for secure device management. Worked with Microsoft 365, including Admin Center and Exchange, to manage user accounts and email configurations. Configured iPhones and enrolled them in Intune and Apple Business Manager for mobile device management. Collaborated with suppliers, including Dell, to handle hardware orders and technical issues. Used various tools such as Remote Desktop and Active Directory to troubleshoot and resolve user problems.
Microsoft 365 Microsoft Sharepoint IT support Active Directory
MJE Solution.
International Internship
May 2024 - June 2024 (1 month)
Paola, Malta
During my internship abroad in specifically in I participated in a program facilitated by Erasmus+. Over a period of three weeks, I undertook internships at both a print and design agency, at