Description

Freelance Account Manager | Client Support & Project Coordination

I’m a freelance Account Manager with a background in client services, project coordination, and customer support within fast-paced agency environments.

I specialise in helping businesses manage client relationships, streamline communication, and keep projects running smoothly. From handling day-to-day client queries to coordinating timelines and supporting internal teams, I act as a reliable extension of your business.

I’ve worked with agencies and brands managing multiple accounts, budgets, and deadlines—ensuring clients feel supported while projects are delivered efficiently.

I can support you with:

Client communication & account management

Project coordination & deadline management

Inbox and customer support (email, CRM, social)

Administrative & operational support

Reporting, tracking & organisation

I’m highly organised, proactive, and confident managing client relationships—so you can focus on growing your business.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

BRANDED
Freelance Account manager
RETAIL (LARGE RETAILERS)
June 2025 - November 2025 (5 months)
Berkhamsted, United Kingdom
• - First point of contact for client accounts, providing clear communication and support.
• - Handled budgets and account reports with accuracy, demonstrating strong financial and administrative skills.
• - Prioritised workload across multiple projects, meeting tight deadlines and managing expectations.
• - Developed customer-focused solutions, building trust and rapport with stakeholders.
Project Management Project budgeting
MAGPIE STUDIO
Account Manager
RETAIL (LARGE RETAILERS)
January 2024 - April 2025 (1 year and 3 months)
London, United Kingdom
Coordinated multiple client projects within a fast-paced design studio, managing timelines, budgets and priorities. Maintained strong client communication, ensuring smooth delivery and high satisfaction. Collaborated closely with creative teams to deliver high-quality work and consistently meet deadlines.
Project Management Creative customer service Design Thinking Project Planning and Scheduling
BRANDED
ACCOUNT EXECUTIVE - ACCOUNT MANAGER
RETAIL (LARGE RETAILERS)
January 2021 - December 2024 (3 years and 11 months)
London, United Kingdom
Managed accounts for major FMCG clients, with experience in customer behaviour and engagement. Oversaw project timelines, budgets, and reporting processes Delivered high-level customer service and issue resolution Supported internal teams and external resource with coordination and workflow management
Project Management customer service Project budgeting