Description

I have spent the last few months providing strategy in designing and delivering large-scale transition initiatives. My focus is on setting clear direction, driving collaboration, and ensuring the seamless transition of services to deliver long-term value for clients. I develop and execute complex project and transition strategies, balancing timelines, budgets, and risks while fostering strong alignment across technical and business teams.

Key achievements within my organisation have been leading the strategic planning and delivery of a tendering process that secured the implementation of a new system for a client. I coordinated teams, managed critical dependencies, and ensured all risks and assumptions were addressed to deliver a winning bid on time. This project not only demonstrated my ability to mobilise teams around a shared vision but also showcased my strength in translating strategic objectives.

I bring extensive experience across industries including Healthcare, Construction, Geomap Surveying, and Property Development. In these contexts, I have consistently delivered complex projects, built trusted stakeholder relationships, and successfully led change management initiatives to ensure smooth adoption of new systems and ways of working.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CGI
Head of Service Transition
DIGITAL AND IT
January 2025 - Today (1 year and 5 months)
London, United Kingdom
Established and owned the service transition framework, designing ITIL-aligned lifecycles and governance models that reduced disruption during service handover.

Headed the service transition function across multiple client portfolios, accountable for road mapping, release management and operational acceptance into business-as-usual (BAU).

Owned backlog and product priorities for multiple IT services transitioning into business as usual, ensuring features aligned to user and operational needs.

Directed planning with platform and infrastructure leadership, setting standards for programme roadmaps, release strategies, cutover and rollback models.

Managed ServiceNow configuration planning and integrations (Okta, Entra, Enzen), enabling technical readiness, automated ticketing and operational observability.

Identified and mitigated transition risks; led validation (SIT/UAT) and continuous improvement to improve post-launch stability.

Maintained quarterly executive and stakeholder engagement to review service health, KPIs and roadmap milestones.
Stakeholder Management Risk analysis Client Engagement
Connect Fibre
Programme Cost Officer (PCO)
TELECOMMUNICATIONS
October 2024 - January 2025 (3 months)
London, United Kingdom
Delivered detailed reports, translating project data into actionable insights for BDUK stakeholders, aligning external partner claims with programme performance.

Maintained stakeholder alignment across Local Authorities, contractors, and BDUK through structured data reporting and milestone tracking.

Supported programme strategy by aligning delivery data to compliance and spend targets, influencing decision-making across the programme board.

Used Monday.com to maintain project cost accuracy and reporting ensuring data-driven governance and issue prevention.
Stakeholder Management Programme Management Commercial strategy Reporting
CGI
Senior Project Manager
DIGITAL AND IT
August 2022 - October 2024 (2 years and 2 months)
London, United Kingdom
Oversaw delivery across Agile software projects, infrastructure upgrades, and business process outsourcing engagements.
Presales:

Drove bid management in presales strategy, identifying delivery themes and managing risk narratives and shaping digital solution roadmaps, securing more than £150,000 in early commitments during bid development.

Proactively stayed updated with industry trends to improve efficiency and deliverables.
Key Outcome: Delivered multiple Agile implementations on time with 95% client satisfaction; introduced automation and governance patterns that improved release predictability.
Software Delivery:

Managed Agile ceremonies, release coordination and CI/CD readiness to ensure quality across development and deployment phases.

Managed ERP-related cutover planning and integration readiness for supply chain and IT service transitions.

Applied privacy and security impact assessments (PIA/FIA) and lifecycle governance across delivery models using A Stream and B Stream Agile methodologies.

Implemented JIRA financial tracking and produced stakeholder-aligned reports and risk registers to support governance and decision-making.
Presales Emerging Technologies Innovation Bid Responses High Level Planning