Harry J.

Lead and develop an £18m+ annual contract delivering cleaning services to 450+ UK sites, overseeing 800+ staff and 1m contracted hours. Manage a team of 15, partnering closely with client leadership to ensure operational excellence and strategic alignment. Compilation, analysis and presentation of Weekly, Monthly, and Quarterly reviews to senior stakeholders. Led training, development and performance of managerial teams. Drove service improvements including new product introduction, redesigned auditing, and issue reporting mechanisms. Engaged stakeholders across client management, operations, customers, suppliers, and contractors.

Key Achievements

• Sustaining delivery and quality metrics through 10% estate growth.

• Reduced vacancies by 4%, improving SLA compliance and outperforming forecast budget.

• Delivered out-of-contract works to increase profitability and showcase service value.

Led delivery of 15-month £800k training programme for 500+ candidates, linking educational outcomes to employment opportunities. Established close relationships with partners at IBM, Abertay University, the Institute of Coding, and businesses nationwide, shaping and guiding the programme, navigating changes and obstacles in finance, scheduling, and communications.

● Monthly and Quarterly Financial, Risk, and Progress Reporting to Board of Trustees and Funding Body, directly accountable for £400k of total expenditure, and deliverables.

● Established and developed attraction campaign for 500+ learners to cybersecurity training courses.

● Generated links with new and existing business partners, supporting hiring initiatives.

Pincheck Ltd provides consulting, advisory, and training services in process optimisation and risk management.