Description

I'm a program manager and enablement consultant based in Haarlem, with 7 years of experience helping SaaS companies build things that stick. I've built learning academies, GTM onboarding programs, and community initiatives from zero at companies like Optimizely and Staffbase.

I work in English and Dutch, am comfortable with ambiguity, and tend to move fast without losing the detail.

Available for both project-based and day-rate work, remote or Amsterdam-based.

currently in a notice period, available for new missions from June 1st.

Industry field of expertise

Languages

Swedish
Native or bilingual
English
Fluent
Norwegian
Conversational
Dutch
Fluent

Workplace preferences

Can work on-site

Amsterdam (up to 50km)

Optimizely Amsterdam,
Customer Learning Journey Manager
EDUCATION AND E-LEARNING
January 2026 - Today (5 months)
Netherlands
– Own the end-to-end customer learning journey, coordinating across Product, CS, and Partners to improve the customer experience and drive product adoption.
– Manage multiple concurrent projects with cross-functional stakeholders, ensuring timely delivery and clear communication at every stage.
– Define and track engagement KPIs, using data to guide decisions and report outcomes to senior leadership.
Project Management Cross-functional stakeholder management SAAS getting things done Team management
Optimizely
Subscriptions Manager
June 2024 - January 2026 (1 year and 7 months)
Amsterdam, Netherlands
– Managed end-to-end delivery of customer-facing programs globally, coordinating teams, timelines, and stakeholder expectations across all segments.
– Collaborated with Product to roll out new features and improvements, injecting CX knowledge into the process to ensure a smooth customer experience.
Optimizely
Experimentation Learning Consultant
December 2023 - June 2024 (6 months)
Amsterdam, Netherlands
– Trained customers on platform best practices, helping them optimise their digital workflows and get more value from the product.

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Bachelor's Degree in Business
Stockholm University
2017
Bachelor's Degree in Business
Semester Abroad – Business
Universitat Autonoma de Barcelona
2016
Semester Abroad – Business

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Ida Andrén Johansson

Customer Program Manager

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