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Ilakiya AnandoutIA

Ilakiya Anandout

Service Coordinator Analyst

€200/day
Bourges, FR
3-7 years

Average response time: 1 hour

About Ilakiya

Je m'appelle Ilakiya et j'ai 5 ans d'expérience professionnelle en tant que coordinateur des ventes et du service. Je maîtrise parfaitement les outils Microsoft Office comme Excel, Word et Powerpoint. Je connais également les outils de veille stratégique tels que Tableau et Power BI pour effectuer des analyses de données et générer des rapports hebdomadaires, mensuels, trimestriels, semestriels et annuels. J'ai également de bonnes connaissances pratiques en CRM et SAP. Je peux faire des présentations commerciales détaillées et très claires en utilisant les outils Microsoft office. Au cours de mes premiers jours de travail, j'ai 3 ans d'expérience professionnelle en tant que rédacteur technique et de copie dans certaines revues médicales dans quelques publications. Je suis très passionné par la fourniture de services et de solutions de qualité aux clients et par leur réussite et leur satisfaction.
  • Tamil

    Native or bilingual

  • English

    Native or bilingual

  • French

    Conversational

Can work on-site
Bourges (up to 50km)

Experience

  • Mindray India
    Service Coordinator
    September 2018 - October 2021 (3 years and 1 month)
    India

    • Service CRM Management.
    • Handled Three division (PMLS/MIS/IVD).
    • Regional Inventory Management.
    • Billing Service Materials (Spares Parts & Accessories) & Contracts through SAP (ERP).
    • IB Update & Management on daily basis/Maintaining accurate customer record.
    • Weekly/Monthly/Quarterly/Half Yearly & Yearly Report Management for Entire Service Team.
    • Planning & Schedule PM Calls based on Installation Base.
    • Place ISTO and closely follow up with HQ and will share the ETA list on daily basis.
    • CRM Training Management for the Engineers & Dealers.
    • Closely follow up with Spares Return & Consignment stocks on Weekly basis
  • Trivitron Healthcare
    Customer Support Executive
    November 2017 - September 2018 (10 months)
    India

    • CRM Management.
    • Billing Service Materials (Spares Parts & Accessories) via SAP.
    • IB Management.
    • Monthly Report Management.
    • CRM Training Management.
  • Ayuh Meditech SOlutions Pvt Ltd/
    Service Coordinator
    November 2016 - April 2017 (5 months)
    Bengaluru, Karnataka, India
    CRM Management. Billing Service Materials & Contracts (Spares Parts & Accessories/ AMC & CMC Contracts). IB Management. Monthly Report Management. Stocks Maintenance. Service Call Handling.

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Education

  • Bachelor of Engineering
    Anna University
    2011
    Bachelor of Engineering (B.E.), Biomedical/Medical Engineering
  • Associate Degree in Art
    Harvey Biomedical
    Associate's degree

Skill set

Categories