About Innocent
English
Native or bilingual
Experience
- TWT Group GmbHData AnalystCHEMICALFebruary 2023 - September 2024 (1 year and 7 months)Düsseldorf, Germany• Identified and captured double-digit growth opportunities by analyzing multi-source sales and margin trends (CRM/ERP), uncovering high-margin, low-penetration product gaps that optimized territory planning and resource deployment.• Boosted regional sales outcomes by 20% through the design and implementation of performance KPIs that diagnosed execution bottlenecks and prioritized high-impact commercial interventions.• Architected a global reporting infrastructure in Tableau, consolidating data across four continents (EMEA, APAC, NAFTA, and LATAM) to increase data transparency by 25% and enable self-service analytics for 100+ international stakeholders.• Accelerated decision-making cycles by 18% through automating complex insight generation workflows and delivering executive-ready reports with prioritized, data-backed recommendations.• Ensured 98% reporting accuracy by establishing automated data quality checks and proactive SQL/BigQuery debugging processes, maintaining high data integrity across all stakeholder-facing dashboards.
- tyntec GmbHProduct Performance Analyst (Working Student)TELECOMMUNICATIONSFebruary 2021 - August 2022 (1 year and 6 months)Dortmund, Germany• Served as analytics liaison between product and commercial teams, delivering monthly insight reports that shaped 2 major product pivots, and redirected over 40% of budget toward high-ROI initiatives.• Built interactive Power BI dashboards monitoring user adoption funnels and operational metrics, uncovering friction points that steered product enhancements and increased feature adoption by 28% within 6 months.
- tyntec GmbHCustomer Service Data Analyst (Working Student)TELECOMMUNICATIONSDecember 2019 - January 2021 (1 year and 1 month)Dortmund, Germany• Developed customer lifecycle dashboards tracking engagement funnels and retention drivers, identifying critical conversion bottlenecks that drove service improvements and led to a 15% increase in customer retention year-over-year.• Built a centralized Customer Health Monitoring system that flagged accounts approaching SLA thresholds, allowing the Customer Success team to intervene proactively and maintain a 99% service-level satisfaction rate.
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Education
- Digital Transformation (MSc.)Fachhochschule Dortmund2022Digital Transformation (MSc.)
- Computer Science (BSc.)University of Benin2015Computer Science (BSc.)