Jamal Eldien

• • Architected and delivered a production-ready AI-powered SaaS platform from end-to-end using Next.js, TypeScript, tRPC, Prisma, and Supabase, featuring three fully-featured dashboards (customer, business admin, super-admin), multi-role access control, multi-branch management, multi-language support (Arabic, French, English), a credit-based billing system, and real-time shared table sessions with cart synchronization across active client locations.

• • Embedded AI deeply throughout the platform, building a multi-provider gateway (OpenAI + Claude) with streaming and automatic fallback, a natural language ordering engine with intent detection and live catalogue validation, and a fully configurable AI assistant system with knowledge packs, conversation memory, and personalized recommendations.

• • Designed and built a smart business-admin dashboard packed with AI-powered tools, including real-time analytics (sales, revenue, peak hours, AI usage), full catalogue management with variations and image galleries, kitchen order boards, QR code generation, staff management with role-based access, and an internal marketplace for platform add-ons.

• • Built and maintained 8+ WordPress and WooCommerce sites for Promenti clients, including custom themes, plugins, and Elementor builds, handling speed optimization, database tuning, and plugin/theme conflict resolution across diverse projects.

• • Designed and built the company's core legal workflow application from scratch using Laravel and Vue.js, delivering RESTful APIs, relational database schema, and UI end-to-end, used daily by 30+ internal users.

• • Designed and delivered 3+ custom WordPress and WooCommerce solutions, including fully custom themes, extensions, and payment and shipping integrations, covering everything from initial architecture to final handover.

• • Built and maintained the automation infrastructure for the operations team, developing Python scripts that eliminated repetitive data collection workflows and saved 10+ hours of manual work per week.

• • Maintained Top Rated status on Upwork with a 100% Job Success Score across 25+ delivered projects serving a diverse client base across the US and Europe, spanning e-commerce, professional services, and more.

• • Built and delivered custom WordPress and WooCommerce solutions end-to-end, including fully tailored themes, plugins, and third-party integrations across a wide range of industries and business types.

• • Established a reputation for rescuing troubled WordPress projects, diagnosing and resolving complex issues across unfamiliar codebases, broken sites, and problematic third-party plugins that other developers couldn't fix.