Description

I’m a Business Analyst and Process Manager specialising in ERP implementations, process optimisation, and training. With experience leading multimillion-pound ERP projects, I bridge the gap between business needs and system capability. I help SMEs streamline operations, cut inefficiencies, and get real value from their systems without the overhead of large consultancies. Whether you need lightweight ERP guidance, process mapping, or team training, I bring a practical, results-driven approach that fits your business size and budget.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Ipswich (up to 50km)

Liquidline,
Business Analyst & Process Improvement Lead
November 2023 - Today (2 years and 7 months)
Ipswich, UK
• Delivered process optimisation initiatives that achieved efficiency savings equal to 5% of company turnover, through system redesign and strategic resource deployment.
• Led the evaluation and enhancement of ERP systems (Dynamics and NetSuite), improving functionality, data visibility, and operational alignment with business needs.
• Developed and implemented Power BI dashboards to track and report key business KPIs, driving data-informed decisions at a senior level.
• Partnered with cross-functional teams across Customer Service, HR, and Finance to analyse workflows and implement automation using Microsoft 365 tools (Power Automate, SharePoint, and Teams).
• Designed and documented end-to-end process maps to identify inefficiencies, reduce manual effort, and standardise procedures across departments.
• Supported the delivery of onboarding process automation using MS Teams, MS Loop, and Power Automate, enhancing user experience and compliance.
• Led internal training on new system features and dashboards, promoting adoption and upskilling across teams.
• Produced business cases and stakeholder reports to support process change proposals, ensuring alignment with commercial objectives.
ERP Change Management Training Efficiency Gains Business analysis
IPRS Group
Human Resources Assistant
July 2023 - September 2023 (2 months)
Ipswich, UK
• Managed day-to-day Human Resource Administration, focusing on absence and performance management.
• Played a key role in the implementation of a comprehensive HR system project, streamlining HR processes and enhancing operational efficiency.
• Led disciplinary meetings, demonstrating strong leadership and conflict-resolution skills.
• Oversaw the onboarding process for new staff, ensuring a smooth integration into the company culture and work environment.
HRIS Human Resources
Getech Ltd
Human Resource Specialist
February 2020 - July 2023 (3 years and 5 months)
• Program Inception and Development: Successfully spearheaded the conceptualisation and design of Getech's first-ever apprenticeship scheme, leading cross-functional teams to establish a structured program with clear roles, responsibilities, and mentorship frameworks. This initiative resulted in a successful and enriching learning journey for apprentices, contributing significantly to their professional development and the company's talent cultivation efforts.
• Recruitment and Retention Strategies: Developed and implemented innovative recruitment strategies that attracted diverse and high-potential candidates, significantly contributing to Getech's outstanding staff retention rates. Conducted comprehensive assessments to align candidate selection with the organisation's values and vision, while establishing effective engagement initiatives that fostered apprentice retention and career progression.
• Mentorship and Professional Development: Mentorship and Professional Development: Assumed a pivotal role as a mentor to apprentices, providing targeted guidance and support. My dedicated mentorship and the creation of customised development plans not only fostered skill growth but also played a crucial part in ensuring that all apprentices at Getech successfully completed their apprenticeships, thereby contributing significantly to talent development and retention.
• National Apprenticeship Events: National Apprenticeship Events: Served as a key ambassador for Getech at various national apprenticeship events, engaging in public speaking and panel discussions. My active participation and sharing of insights significantly contributed to the promotion of our apprenticeship program and facilitated industry-wide knowledge sharing, reinforcing Getech's commitment to apprentice development.