Jamillah Scott

I am an experienced Change Management and Communications Leader with 15+ years of expertise guiding large-scale, global transformations across IT, HR, Finance, and Operations. My background includes ERP implementations and enterprise-wide process redesigns—initiatives that closely mirror the scope and complexity of Global Business Services (GBS) and shared services environments.

I am Prosci-certified (ADKAR) and bring a structured, outcomes-focused approach to change. My expertise includes stakeholder mapping, readiness assessments, adoption planning, and playbook development to help leaders and employees move through transformation with clarity and confidence. While I have not always sat within a formal GBS function, my work has consistently focused on central services supporting multiple business units and geographies, directly aligning with GBS transformation goals.

In past initiatives, I have partnered with executives to align operating models, stabilize under-resourced teams, and design change and communications strategies across regions. My work has included communications campaigns, executive messaging, internal toolkits, and training programs to ensure effective adoption of new processes and technologies.

I bring both strategic vision and tactical execution—advising senior leaders on readiness and adoption risks while leading delivery of communications, training, and stakeholder engagement. I thrive in matrixed, multinational environments where navigating complexity and tailoring approaches to diverse audiences is critical.

For this interim assignment, I can provide immediate impact by maintaining momentum, applying Prosci/ADKAR best practices, and strengthening GBS messaging to ensure engagement and alignment ahead of the October launch. With proven success delivering change strategies across global, shared services environments, I am well-prepared to sustain progress and drive readiness during this critical period.