Description

I help companies design, optimize and scale their Jira and Jira Service Management environments.

My focus is not only on configuration, but on improving processes, automation and overall efficiency of teams.

I have experience with:

- Jira Cloud configuration (projects, workflows, permissions)

- Jira Service Management (helpdesk setup, SLA, request types, portals)

- Automation (Jira Automation, integrations)

- Cleaning and optimizing existing instances

- Supporting teams in adopting best practices

Typical results I deliver:

- Faster ticket resolution and better SLA performance

- Reduced manual work through automation

- Clear and scalable workflows

- Improved user experience for teams and customers

I am comfortable working with startups and growing companies that need a flexible and scalable Jira setup.

Let’s discuss how I can help improve your Jira environment.

Industry field of expertise

Languages

Polish
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Madrid (up to 50km)

PKO Bank Polski
Atlassian Consultant (Jira & Confluence) / Team Lead
BANKING AND INSURANCE
March 2020 - Today (6 years and 3 months)
Warsaw, Poland
Supported large-scale Jira and Confluence environments, focusing on workflow optimization, automation, and scalable processes across business and IT teams.
Managed and optimized Jira & Confluence Data Center for 8,000+ users
Designed efficient workflows and processes aligned with business needs
Implemented solutions using ScriptRunner, eazyBI, Structure, Xray, and Assets
Drove adoption through training and support initiatives
Led a team while improving processes and delivery standards
Atlassian Confluence Atlassian JIRA Team management Agile method Scrum
BNP Paribas
Atlassian Consultant & Test Coordination Specialist
BANKING AND INSURANCE
November 2018 - March 2020 (1 year and 4 months)
Warsaw, Poland
Combined test coordination with Jira and Confluence optimization to support project delivery and improve team collaboration.
Coordinated testing efforts for complex initiatives, including a bank merger project
Designed and customized Jira & Confluence workflows aligned with business and IT needs
Supported teams through training and guidance, increasing adoption and effective usage
Atlassian Confluence Atlassian JIRA QA testing Agile method Business analysis
Raiffeisen POLBANK
Test Coordination & Atlassian Specialist
BANKING AND INSURANCE
September 2016 - November 2018 (2 years and 2 months)
Warsaw, Poland
Combined hands-on testing with Jira and Confluence customization to support delivery quality and improve team processes.
Performed and coordinated testing, including database-level checks and test case preparation
Built structured test scenarios to ensure repeatable and reliable testing
Configured Jira & Confluence and supported teams in effective usage
Provided training and guidance to improve adoption and collaboration
Atlassian Confluence Atlassian JIRA QA testing Business analysis Scrum