Description

A holistic and strategic thinker who is proactive to optimise the UX of services and products.

With varied skills and experience looking after the UX for companies within both the public and private sector (Dyson, UKRI, NHS Test & Trace, Vaarst, DiaryZapp), I offer an adaptable approach that meets varying needs of different projects.

Proven experienced managing and leading the UX across multiple company products. Owns the entire research cycle to create evidence informed designs that are valuable to users.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Vaarst
UX Designer
December 2022 - March 2023 (3 months)
Bristol, UK
Lead, prioritised and managed the UX for 2 complex products, 1 physical and 1 digital, both in early stage development. Created and embedded a GDPR complaint user research data management process, and user research panel for future research recruitment.
UK Research and Innovation
Senior User Researcher
PUBLIC SECTOR
January 2022 - December 2022 (11 months)
Bristol, UK
Led the user research across multiple internal and external projects to optimise services organisation ways of working. This included:
- Leading the UX for a digital product from discovery to beta that helps Research England share reports with higher education institutes.
- Leading the discovery research for the development of a CRM tool to be used between all research councils with UKRI.
Other responsibilities included:
- Supporting the Head of UR with embedding a more autonomous and efficient way to identify and recruit research participants, and develop a research panel.
- Promote knowledge sharing in the UR team and wider organisation to promote the value of UR.
User interviews user workshops usability testing prototyping design thinking
Nomensa
UX Consultant
E-COMMERCE
March 2021 - January 2022 (10 months)
Bristol, UK
Assigned to 2 of Nomensa’s highest profile clients:
- Dyson: Designed and conducted research to inform a new strategy for the Dyson’s app to increase revenue, adoption rates, and client retention.
-NHS Test & Trace: Worked within a multidisciplinary team and led the research to deliver insights that informed the development of a new service and digital platform to help Local Authorities share and source information to optimise their Covid response approaches.
unmoderated user testing usability testing user interviews desktop research product strategy