Description

Senior ServiceNow Consultant & Solution Architect with 9+ years of experience delivering enterprise-scale digital transformation, IT Service Management, Governance, Risk & Compliance, and Infrastructure Management solutions.

I have successfully led and delivered complex implementations across ITSM, ITOM, GRC, CSM, SecOps, and enterprise integrations for large organizations in Switzerland, Germany, and international markets.

Previously with Deloitte, Protiviti, and currently Inetum Switzerland, I specialize in bridging business requirements and technical execution, helping organizations optimize processes, automate workflows, and build scalable service management platforms.

Core Expertise:

ServiceNow (ITSM, ITOM, GRC, CSM, SecOps)
Solution Architecture & Technical Consulting
Business Process Analysis & Optimization
Enterprise Integrations (REST APIs, Integration Hub, Snowflake, Kafka)
Python Automation & Data Engineering
FNT Command & Telecom Infrastructure Management
Stakeholder Management & Workshop Facilitation

Native Arabic | Fluent German (C2) | English | French

Based in Zurich, Switzerland, available for remote and on-site engagements across Europe and the Middle East.

Languages

Arabic
Native or bilingual
German
Native or bilingual
English
Fluent
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

Inetum Schweiz AG
Senior Consultant | Solution Architect – Telco & Infrastructure Management
AUTOMOBILE
July 2024 - Today (1 year and 11 months)
Zürich, Switzerland
Lead consultant for telecom infrastructure and inventory management initiatives within SBB’s telecommunications environment.
Gather and translate business requirements into scalable technical solutions and implementation concepts.
Design and implement enterprise integrations between FNT Command, ServiceNow, Kafka, APIs, and external systems.
Author high-level and detailed technical specifications, solution architectures, and integration concepts.
Facilitate stakeholder workshops and collaborate with business, architecture, and engineering teams.
Support digital transformation initiatives through process optimization, automation, and system integration.
Contribute to telecom inventory management solutions based on FNT Command and related enterprise platforms.
Drive solution delivery in Agile environments while ensuring quality, maintainability, and business value.
Digital Transformation Business analysis FNT Command Python Apache Kafka
Protiviti GmbH
Senior ServiceNow Consultant
BANKING AND INSURANCE
July 2023 - June 2024 (11 months)
Frankfurt, Germany
Led ServiceNow consulting and implementation projects across ITSM, ITOM, ITAM, GRC, CSM, and SecOps.
Analyzed business requirements and translated them into scalable ServiceNow solutions and implementation concepts.
Supported presales activities, solution design, effort estimation, and customer workshops.
Designed and optimized IT service management processes based on ITIL and SIAM best practices.
Delivered enterprise integrations using ServiceNow Integration Hub, REST APIs, and third-party platforms.
Managed stakeholder communication and coordinated cross-functional teams throughout project lifecycles.
Conducted training sessions and workshops for business users, administrators, and project teams.
Contributed to digital transformation initiatives, improving operational efficiency and service quality.
ServiceNow ITSM Business analysis Digital Transformation SecOps
DELOITTE CONSULTING
Business Analyst / Digital Transformation
DIGITAL AND IT
November 2021 - June 2023 (1 year and 7 months)
Frankfurt, Germany
Supported ServiceNow implementation projects across ITSM and CSM for enterprise customers.
Analyzed business requirements and translated them into functional and technical specifications.
Designed and configured ServiceNow applications, workflows, forms, business rules, and integrations.
Collaborated with business stakeholders, product owners, and development teams in Agile environments.
Developed and enhanced ServiceNow solutions using JavaScript and platform best practices.
Participated in workshops, requirements gathering sessions, testing activities, and solution validation.
Contributed to process optimization and digital transformation initiatives through ServiceNow implementations.
Delivered end-user training, documentation, and production support to ensure successful adoption.
ServiceNow Business analysis Requirements Engineering Agile method SAFe