Description

I have 23 years’ extensive experience in Customer Service, Administration, Accounting and HR duties.

I have a high-level of knowledge in Customer Service, Administrative & Accounting duties because I am responsible for providing support to ensure efficient operation of the office/operation. I also provide and prepare accounting reports to the Management/Executive. I have experience in coordinating with clients, listening to their needs and presenting ideas and solutions to their requirements. I support Management/Executive team and employees through a variety of tasks related to organization and communication.

I can offer you commitment, energy, superior customer rapport and proven skills in managing the office. I would like to add my skills in your growing company.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

Silvertech Middle East FZCO
Finance Department Assistant
January 2021 - May 2023 (2 years and 4 months)
Dubai - United Arab Emirates

 Logging of all Finance related documents in the proper registers (incoming and outgoing) like invoices, receipts, cheques, faxes, expenses claims, accrual documents, bonds, bank letters etc.
 Ensure proper scanning and filing of all Finance related paperwork as indicated and prepare an index of the list of files for easy retrieval of documents as and when required.
 Petty Cash Handling; Make relevant entries in the Cash Register and check the opening and closing cash balance daily. Maintenance of Petty Cash in Foreign Currency with breakdown.
 Correspondence; Drafting the letters to the banks, suppliers, and customers. Assist in typing documents like end of service benefits, Performance Bond Application forms and other forms.
 Collect and verify Goods Receipt Notes and update GRN log.
 Pays invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment.
 Obtains revenue by verifying transaction information, computing charges, and refunds, and preparing and mailing invoices.
 Collects revenue by reminding delinquent accounts and notifying customers of insufficient payments.
 Maintains accounting ledgers by posting account transactions.
 Verifies accounts by reconciling statements and transactions.
 Contributes to team effort by accomplishing related results as needed.
 Maintains financial security by following internal accounting controls.
 Follow QHSE Company procedures.
J & G Greetings LLC
Administrative Assistant
May 2020 - January 2021 (8 months)
Dubai - United Arab Emirates

 Answer phones, greet visitors and suppliers, file paperwork, perform data entry, scan documents, receive and sort mail, and any other tasks that contribute to the function of the whole operations.
 Support Owner and Accountants Supports the on daily activities, preparing deposits, processing payments, creating financial reports, maintaining financial databases and spreadsheets. Performs data entry, making sure payments, amounts and records are correct.
 In-charge of ordering, monitoring and inventory of consignment items.
The Amazing Chocolate Workshop
Kiosk Manager
October 2019 - March 2020 (5 months)
Dubai - United Arab Emirates

 Plan, develop, and direct daily operations. Forecast and analyze sales target, labor, and profit; and, ensure compliance with established budget.
 Prepare Rota/Manpower schedule every month.
 Recruit, supervise, train, discipline, review, and direct the kiosk staff.
 Maintain accounting records, daily reporting requirement, and cash control.
 Respond to customer inquiries and resolve customer complaints.
 Act as Company's point of contact with clients. Always represent the company in a professional and positive manner.

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Bachelor's degree, Business Administration and Management, General
Polytechnic University of the Philippines
1999
Bachelor's degree, Business Administration and Management, General

Joan Mendoza

Administration, Accounts & Data Entry

About Joan

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