Joao Higino

Developed and executed business strategy, sales growth, and market expansion initiatives. Managed budgeting, cash flow, revenue forecasting, pricing, and investment planning. Built relationships with retail partners, negotiated contracts, and managed collections and accounts receivable. Led marketing, business development, and operational activities while monitoring financial performance and profitability.

Reduced outstanding receivables by 45% and improved DSO by 15 days through proactive collection strategies and account prioritization. Recovered over $2.5 million in overdue accounts within 12 months, strengthening cash flow and financial performance. Resolved 95% of customer disputes within SLA while maintaining strong client relationships and compliance standards. Streamlined dispute resolution processes, reducing turnaround time by 40% and dispute volume by 65% through root-cause analysis. Managed a portfolio of 160+ customers across the US, Canada, and Brazil, collaborating with Sales, Customer Service, and Credit teams to support monthly collections of $10M–$25M.

Processed over $5 million in accounts payable transactions while maintaining high accuracy and compliance with internal controls and vendor agreements. Secured more than $250K in early payment discounts through effective cash management and vendor relationship strategies. Resolved vendor disputes efficiently, improving supplier relationships and reducing resolution times through proactive communication. Achieved 100% compliance with 3-way matching procedures (PO, invoice, and receipt), minimizing payment errors, duplicates, and overpayments.