About Joss
Execution is usually the hard part, especially when priorities are messy, the numbers are noisy, and teams are juggling too much.
I’m a Strategy & Operations Consultant who helps leaders turn ambiguity into a workable operating rhythm: what matters, who owns it, how progress is tracked, and how stakeholders stay aligned.
When I’m useful
- Priorities keep shifting and nothing feels “done”
- Teams are busy but leadership can’t see progress
- KPIs exist, but no one trusts them (or they don’t drive action)
- Forecasts are fragile and decisions feel like educated guesses
- Reporting takes ages and still misses the real questions
What I deliver
- Decision-ready packs (KPIs + narrative + actions)
- Forecasting / scenario models that make trade-offs explicit
- Clear owners, follow-through cadence, and less day-to-day friction
Working style
Calm, practical, collaborative. I’ll ask the questions that surface the real constraints, then build something usable, not a “big reveal” deck, so your team can run it without me.
If it needs to stand up in front of a board or senior stakeholders, I’ll help you tell the story: what’s true, what changed, what we recommend, and why.
Message me with your objectives and current pain points and I’ll suggest a focused first step.
Ways to work with me (fixed-scope starters; final fee confirmed in the Malt quote)
1. KPI Pack Starter Kit (5 days, £2,750): KPI dictionary + 1-page dashboard + narrative + actions tracker
2. Operating Rhythm & Execution Reset (10 days, £5,500): objectives-to-metrics + cadence + ownership/escalation + pack v1 + handover
3. Pricing & Margin Clarity Review (7 days, £3,850): margin review + scenarios + risks/mitigation + stakeholder summary
English
Native or bilingual
Can work on-site
Northampton (up to 50km), London (up to 20km)
Experience
- EmpowerGrowth Consulting UKStrategy & Operations ConsultantCONSULTING AND AUDITSMay 2024 - Today (2 years and 1 month)Northampton, United Kingdom
- Act as a Strategy & Operations Consultant for SMEs, turning messy priorities and noisy numbers into clear decisions and a workable operating rhythm.
- Built management reporting and KPI packs in Excel/Google Sheets, plus a repeatable cadence, reducing reporting effort by 20 hours/month (Director time) and cutting CRM/admin friction (eg down to 6 mandatory clicks on key workflows).
- Delivered financial modelling and forecasting (cashflow and scenarios), surfacing trade-offs and gating decisions, including a £10.51k vs £36.35k cash variance across scenarios.
- Led margin and pricing strategy work: designed tiered offerings delivering £4.5k annual profit uplift with 30%–45% margins, and standardised B2B pricing (eg +20% install pricing, £448 gross profit per unit).
- Ran churn/sensitivity analysis to protect revenue during pricing changes (eg 94 contracts reviewed, 48.9% flagged at risk of a >20% hike), enabling targeted mitigation.
- Supported turnaround delivery: pivoted to higher-margin contracts, reversing a £14k loss to 10.1% net profit in 6 months.
- London Chamber OrchestraCEO & Managing DirectorENTERTAINMENT AND LEISUREDecember 2019 - March 2024 (4 years and 3 months)London, United Kingdom
- Led a 100-year-old orchestra through a period of extreme uncertainty, owning strategy, operations and finance, and turning complex constraints into clear decisions and delivery plans.
- Built board-ready management reporting (KPIs + narrative), tightening definitions and accountability so decisions landed and follow-through improved.
- Delivered a rapid digital pivot for the education programme during lockdown: transitioned delivery online, reaching 6.7k views and securing £209,970 emergency funding plus £2,700 in donations.
- Owned budgeting, rolling forecasting and scenario planning, giving trustees and senior stakeholders clear options and trade-offs in a fast-moving environment.
- Standardised templates and operating rhythms to reduce avoidable rework and make delivery more predictable across teams and partners.
- Improved operational visibility via CRM-driven tracking and reporting (including ~2 years of Salesforce reporting).
- When governance deteriorated, prioritised compliance and risk control.
- Prestige HomeseekerHR Data AnalystRETAIL (SMALL BUSINESS)June 2018 - March 2020 (1 year and 9 months)Rushden, United Kingdom
- Analysed and redesigned a paper-reliant payroll workflow supporting ~450 employees across three contract types, reducing manual handling and the scope for human error.
- Mapped end-to-end inputs and handoffs, then introduced standard templates, clear definitions, and validation checks (exception logging + QA) so payroll data was consistent before processing.
- Built Excel-based reconciliation and control steps to improve data quality and audit trail, protecting accuracy and compliance expectations (payroll accuracy matters because employers must submit RTI payroll information on or before payday and keep accurate records).
- Reduced payroll “rework loops” by tightening source-of-truth rules (who owns which field, when it’s updated), making the process more predictable for HR and Finance and improving employee trust through fewer corrections.
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Education
- BMusRoyal Academy of MusicBMus
- CIPD Qualifications Level 3 & 5Northampton CollegeCIPD Qualifications Level 3 & 5