Joost V.

Sanquin is the Dutch bloodbank, blood research and blood pharmaceutical in the Netherlands (3000 employees) Role: Dashboard and report design, querying business objects universes, data analyses, implement self service BI, data governance and reporting processes. Manage pilot SAP analytics cloud. Results: KPI dashboards for management teams of Bloodbank, Facility Management and ICT Tools: SAP BusinessObjects BI-platform 4.2 Sources: e.g. SAP HR, SAP FICO, SAP WH, SAP PM, eProgesa, Trackwise, ServiceNow, Google Analytics Course: SAP Business Objects Data Services (BODS)

RELX (aka Reed Elsevier) is the largest scientific publisher in the world (32.000 employees) Role: Dashboarding, reporting, visualisation, datamining and machine learning on publishing and editor data of 1000's scientific journals and editors. Tools: Excel, R, KNIME, PowerBI, Tableau Sources: Databases with journals, contacts, payments, contracts, publishing and editor performance data. Results: Self service BI dashboards in Tableau that are used by employees. Data science analysis resulting in proposals for operational improvements that were accepted and implemented by management. Course: Online marketing (1 year)

ING is a retail and wholesale bank in over 40 countries (51.000 employees) Contact center optimalization by call center and sales funnel analysis. Designing, updating and distribution of reports and dashboards. Business and requirements analysis. Data mining on call, chat and sales data. Data:

- MS dynamics CRM (sales and funnel data)

- Avaya CMS (telephone data)

- LivePerson (chatting data)

- IEX TotalView Workforce Mgt (planning and workforce data)

- NPS (client satisfaction data) Analysis tools:

- SAP BusinessObjects BI-platform 4.1

- Programming in R (Rattle, JGR)

- MS Excel 2010 Course: R programming