Jordan Khedr

Provide strategic leadership and direction for service operations and remote technical support for a feet of autonomous electric vehicles. Drive the operational excellence of the autonomous truck feet through proactive maintenance, continuous optimization of autonomy features, and effcient operational workfows. Defne and implement a comprehensive service strategy, including technical standards, support protocols, and remote resolution methodologies for human-assisted autonomous driving. Foster strong collaboration with engineering, product, and teleoperation teams to guarantee maximum feet uptime and service reliability. Build and lead high-performing technical support teams capable of effectively addressing and resolving feld incidents for autonomous feet operations.

🏅#Achievements:

•Reduced service lead time and improved efficiency.

•Increased customer satisfaction and retention.

•Implemented digital service solutions and predictive maintenance.

•Optimized dealer network and spare parts management.

•Achieved cost savings while maintaining premium service quality.

Key Responsibilities:

•Develop and optimize service strategies to enhance customer experience.

•Improve aftersales operations and workshop efficiency.

•Implement digital tools for service process automation.

•Drive performance benchmarking and cost reduction initiatives.

•Lead consulting projects for service transformation in Customer Service, Warranty, technical support, retail management, marketing, recalls & service measures, training, Roadside assistance, body repair business, parts revenue, and service network development.

🏅#Achievements:

A-Expanding service network into 7 new markets.

B- Expanding the range of service partners in the EMEA markets within 4 months.

after determine the hotspots and pointing the white areas depend on forecasting of sales, volume and capacity/month of service partners.

C- Training and coaching the network manager team (4 members) to improve the team and the program as a whole.

D- Improved network service performance(KPIs) in EMEA.

E- improved CSI score.

• In my role, I managed the third-party network for Tesla's After-Sales service. I identified the need for network expansion, conducted regular visits and audits to ensure compliance with Tesla's standards, and collaborated with other teams to maintain high-quality customer service. I supported the development and expansion of the Tesla Approved Body Repair program and demonstrated expertise in key performance indicators, consulting, and leadership.

🏅#Achievements: A-Expanding service network into 7 new markets. B- Expanding the range of service partners in the EMEA markets within 4 months. after determine the hotspots and pointing the white areas depend on forecasting of sales, volume and capacity/month of service partners. C- Training and coaching the network manager team (4 members) to improve the team and the program as a whole. D- Improved network service performance(KPIs) in EMEA. E- improved CSI score. #Tasks: • In my role, I managed the third-party network for Tesla's After-Sales service. I identified the need for network expansion, conducted regular visits and audits to ensure compliance with Tesla's standards, and collaborated with other teams to maintain high-quality customer service. I supported the development and expansion of the Tesla Approved Body Repair program and demonstrated expertise in key performance indicators, consulting, and leadership.