Skill set (20)
Jo in a few words
10 years + experience of agile delivery within rapid-growth startups as well as mid and large-scale organisations. I’m well practiced in leading cross-functional teams and forging the right environment to drive change and improve outcomes. Extensive product management experience means I can balance data with instinct to be decisive and influential.
KEY HIGHLIGHTS
As Car & Classic’s first product owner I had the exciting opportunity of leading their product transformation
from a free classified site to a transactional marketplace. I was responsible for curating and launching a brand new fee-paying service, whilst also improving the overall user experience and website UI. I was also responsible for all auction platform optimisations and BAU changes.
I was brought into On The Beach to help evolve the product function. Whilst working remotely during the pandemic, I successfully restructured and recruited into the team. I introduced Jake Knapp’s Design Sprint methodology as part of a strategic site redesign, and successfully delivered the automation of circa £165m customer refunds.
At thinkmoney I was tasked with leading the digital transformation of the telephony-based budgeting account. This included creating and delivering a compelling product roadmap. Focusing on customer onboarding, digital adoption and product ancillary cross-sell.
As Senior Product Manager on a greenfield project with startup 10x banking and Virgin Money, I led a crosscompany multi-skilled agile scrum team. I combined innovative technologies in the bank account onboarding, lending and Open Banking space, with customer-centric design to disrupt the market and help make customers better off.
I spent 5 years at Moneysupermarket reporting to the CPO leading key strategic work. As Head of Product Ops this included managing a team of UX designers, PMs, analysts and front-end developers to deliver 12 product design sprints that created 16 new prototypes, generating incremental revenue of £1.2m.
Experience
- Car & ClassicSnr Product Owner / Product DirectorDIGITAL & ITApril 2021 - April 2023 (2 years and 1 month)Remote, OR, USAResearched, curated and delivered a new fee-paying service as part of the company's transactional strategy, whilst also product managing auction platform optimisations and BAU requirements from all areas of the business.- Conducted in-depth customer interviews, developed a product vision & roadmap and recruited a product team, in order to deliver a new fee-paying product (achieved £21m gross listing value in first 6 mths and c. 3% sale rate)- Catering for a 2-sided marketplace and auction platform for both buyers & sellers, I was responsible for the delivery of new features, such as in-account chat, the ability to offer and counter-offer on platform, a redesigned listing form and a much-improved bidding portal- Implemented the ability to take card deposits to reduce losses. Using merchant-initiated payments as part of the auction registration process saw revenue loss from withdrawals reduce from 9% to 3%- Led initiatives of incremental optimisations and process improvements as part of quarterly OKR setting. These contributed to the efficient scaling of the on-line auctions platform that recently hit a record high of over £5m consignments in a week (was £1m in May 2022)- Increased NPS (net promoter score) from c.40 to 60 through ad removal, improved UX and cleaner UI- Executed a Trust Pilot strategy that saw reviews increase from 100 to over 1500 whilst maintaining 4.6*
- On The Beach (Remote)Product DirectorJanuary 2020 - February 2021 (1 year and 1 month)Iwas brought into a company with one of the most innovative and complex booking engines in the travel industry, tasked with evolving the product function. Whilst working remotely during the pandemic, I successfully restructured and recruited into the team. I introduced Jake Knapp's Design Sprint methodology as part of a strategic website redesign, and successfully delivered the automation of circa £165m customer refunds.
- ThinkMoneyDigital Product DirectorDIGITAL & ITNovember 2018 - December 2019 (1 year and 1 month)Manchester, UKBrought in to lead the digital transformation of thinkmoney, my focus was on product roadmap, delivery, ways of working and culture. With ambitious in-year financial targets and an ageing legacy platform, we partnered with Outsystems to help meet short term goals, whilst also starting the longer-term transition to agile product development and delivery. Our success story can be seen here:www.outsystems.com/blog/posts/thinkmoneydigital-banking-mobile-app/
Recommendations
Certifications
- CSPOScrum Alliance2018