Description

I am writing this letter to express my interest in the customer service role at Company that I recently came across on your Website. With my experience in the customer service field, I strongly believe that I have the right skills and knowledge to excel as a customer service representative at your company.

I am well-versed in communicating with customers through various channels, such as phone, email, chat, and social media. My experience has taught me how to be patient, empathetic and attentive towards customers, which is important when dealing with their concerns. I believe in keeping the customer informed and resolving their concern as quickly and efficiently.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

City Global Hotels
Guest Service
November 2021 - January 2023 (1 year and 2 months)
Lagos Island, Lagos, Nigeria
•Provided excellent customer service and achieved a high rate of client satisfaction and retention.
•Assisted with food preparations prior to service.
•Provided superior customer service to clients by addressing all questions and concerns.
•Kept records, calendars, and company information accessible.
Blue Rays Hotel
Front Desk Clerk
September 2018 - November 2021 (3 years and 2 months)
Lagos, Nigeria
•Receive 95% positive comment cards, including efficiency, local knowledge.
•Greet and check-in guests in 300+ room hotel with point of sale (POS) System.
•Managed front desk operations and customer interactions.
•Managed front-end and back-end development in the company's Portfolio Analyst, Employee Track, and Account Management systems.
•Managed front desk tasks for all rooms.
•Maintained a clean and pleasant front desk environment.
Broom and Parker Nigeria Limited
House Keeper
December 2015 - August 2018 (2 years and 8 months)
Lagos, Nigeria
•Trained on Central Reservations System (CRS).
•Commended 3x by manager for warm, positive attitude
•Oversaw the day to day operations of the auction house.
•Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimize customer satisfaction.
•Referred clients to in-house financial experts as needed.
•Respected the privacy and confidentiality of clients and their belongings.
•Remained flexible, adaptable, and punctual.