Description

AI voice agents and automation systems built for real business operations, not demos or experiments.

This work focuses on deploying AI voice agents that handle inbound and outbound calls with reliability and natural interaction. Typical use cases include call answering, lead qualification, appointment booking, reminders, follow-ups, and intelligent routing based on business rules. The objective is simple: reduce manual workload while improving response time and conversion.

Each voice agent is connected to the company’s existing ecosystem. Integrations commonly include CRMs, calendars, databases, ticketing systems, and internal tools, ensuring that every call is logged, every lead is tracked, and every action triggers the right workflow automatically.

Deliverables usually cover conversation flow design, prompt and logic configuration, API and system integrations, testing, deployment, and optimization. Special attention is given to latency, reliability, fallback scenarios, and escalation rules so the system remains usable in real world conditions.

These solutions are suited for businesses that handle a high volume of calls or rely on fast lead response. Typical outcomes include fewer missed calls, higher appointment booking rates, faster follow ups, and significant time savings for teams.

Projects are delivered with a pragmatic mindset: clear scope, measurable impact, and automation that integrates cleanly into existing processes rather than disrupting them.

Industry field of expertise

Languages

English
Native or bilingual
Spanish
Conversational
French
Fluent
German
Fluent

Workplace preferences

Remote only

Primarily works remotely

Independent / Freelance
AI Voice Agent & Business Automation Expert
January 2024 - Today (2 years and 5 months)
Lausanne, Switzerland
Independent work focused on the design, implementation, and deployment of AI voice agents and business automation systems for service-based and B2B companies.

Responsibilities include building AI voice agents capable of handling inbound and outbound calls such as call answering, lead qualification, appointment booking, reminders, follow ups, and intelligent call routing. Solutions are designed to operate continuously with natural interactions and stable performance.

Projects typically involve integration with existing business systems, including CRMs, calendars, databases, and internal tools, ensuring calls are logged, leads are tracked, and workflows are triggered automatically. Emphasis is placed on reliability, low latency, error handling, and fallback scenarios to ensure real-world usability.

Each implementation is customized based on the client’s operational processes. This includes defining conversation logic, business rules, escalation paths, and system integrations, followed by testing, deployment, and iterative optimization.

Outcomes commonly observed across projects include reduced missed calls, faster response times, improved appointment booking rates, and measurable reductions in manual workload for teams.
automation Python External API integration Chatbot Content Integration
Independent / Project-Based Consulting
AI Automation & Systems Integration Consultant
January 2023 - Today (3 years and 5 months)
Work involved automating operational tasks across sales, customer support, and internal operations. Typical projects included connecting CRMs, calendars, messaging systems, and internal databases to automate lead handling, notifications, data synchronization, and follow-up workflows.

Responsibilities covered process analysis, automation design, API integrations, testing, and deployment. Emphasis was placed on building maintainable, reliable systems aligned with existing business processes rather than replacing them.

Delivered solutions reduced manual workload, improved response consistency, and increased operational visibility through centralized data and automated reporting.
Conversational AI Lead generation n8n ai voice agent workflow automation