Description

I work with international companies on big scale innovation projects. I support them in

their development and help them leverage innovation to make their businesses more successful through user research.

I focus on understanding human behaviour, needs, motivations and mindsets to design services and experiences. I believe in a systemic change.

In business, I prioritise realism, open-mindness and integrity.

Languages

Spanish
Fluent
English
Native or bilingual
Polish
Native or bilingual

Workplace preferences

Can work on-site

Londres (up to 50km)

HolyPoly GmbH
Research Consulting
ENVIRONMENTAL
May 2025 - Today (1 year and 1 month)
Barcelona, Spain
Due to the confidential nature of ongoing projects with this customer, I can't disclose any further details related to specific assignments.
eVersum,
Director of CX/ Insights
September 2023 - August 2024 (11 months)
London, UK
• Business development / UX-driven product optimisation / Service design
• Reporting directly to CEO to establish new market entry and business strategy for UK, US, and MENA markets through leveraging market intelligence
• Developing a business value proposition for current and future AD products
• Vehicle Program management and coordination of product optimisation
• Defining principles and managing user journey maps for E2E UX Design for both product and off-vehicle experiences
• Responsible for the UX for one of the autonomy-pioneering consortia in the UK with multiple industry partners
Arrival
Head of UX Research
January 2022 - Today (4 years and 5 months)
London, UK
Leading a practice for a user-centred, radically better experiences for everyone, across the E2E customer journey.
- Led a team of 7 UX-Researchers at peak; later embedded into a cross functional team of 16 with Human Factors, Ergonomics and Product Design; responsible for E2E experience research, design and delivery
- Established a multi-stakeholder platform for CX, Market Intelligence and UXR teams to improve the confidence of the customer, user and market evidence for opportunity assessments, vehicle needs, as well as feature desirability
- Developed a global company-wide product design validation, signoff and post-launch data collection protocols and implemented its processes for product and service validation pre and post launch
- Worked directly with C-suite management to assess the gap and define the strategic direction for the Arrival Vehicle Experiences
- Drove collaboration between Program, Engineering, Test and Validation and Design teams to promote user-centred design practice at each stage of the product development process
- Designed Voice of the Customer strategy including data gathering model, communication model, including UX and CX metrics