Description

Sales & Client Success Professional with 7+ years of international experience in retail and outsourcing, supporting global brands such as Holidu, Expedia, JD Sports, Boohoo, and B&Q. Skilled in managing B2B partnerships and B2C client relations, driving sales performance, and resolving complex customer issues. Experienced in leading teams, optimizing processes, and delivering measurable results in fastpaced, multicultural environments.

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Fluent
Turkish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Expedia
Freelance Sales & Client Success Manager
January 2024 - Today (2 years and 5 months)
• • Managed communication flows with both property partners and end-users
(hosts/guests), ensuring smooth operations across B2B and B2C channels.
• • Resolved booking, payment, and contractual issues by coordinating between stakeholders.
• • Guided partners in using Holidu's tools effectively, ensuring accurate listings and improved cooperation.
• • Delivered customer support to hosts and guests, handling inquiries and escalations to maintain a positive platform experience.
Ascensos
Team Manager
January 2020 - January 2022 (2 years)
İstanbul, Türkiye
• - Train the team and equip them to use customer relationship management tools effectively
• - Ensure logistical and administrative follow-up of the sales process
• - Take account of customer requests, comments and complaints
• - Develop and implement the company's internal and external communication
strategy to attract and retain customers
Masaid Group
Sales manager
January 2019 - January 2020 (1 year)
İstanbul, Türkiye
Tasks:
• - Prospecting for new customers and building client loyalty
• - Manage stocks and relations with suppliers
• - Work with the marketing department to promote the company's products