Kimberly Willis

I founded CIC Corporate Solutions to deliver senior technical program leadership and execution governance for organizations navigating complex digital transformation. Clients engage on a fractional basis when they need experienced PMO leadership without a full-time executive hire, typically for systems integrations, cybersecurity initiatives, or large-scale transformations where both strategic oversight and hands-on execution accountability are required.

My engagements span healthcare, insurance, SaaS, and telecommunications. In each, I serve as the executive escalation point for delivery risk, cross-functional alignment, and technical decision-making. I come in when programs have stalled, integrations have lost alignment, or organizations need someone who will own outcomes and not just manage tasks. I have worked in regulated industries, large matrixed organizations, and fast-moving SaaS environments and am comfortable in all three.

I also lead CIC Elevate, an AI strategy and governance division that helps organizations assess AI readiness, design responsible implementation frameworks, and implement AI in a way that works with how the organization already operates. I work across US and European markets.

Led the Pramata workstream within a three-platform enterprise integration connecting Microsoft Dynamics, Pramata, and Workday for a national healthcare performance and operations organization. This was not a single-system implementation. It was a complex, multi-vendor initiative requiring simultaneous management of configuration, workflow design, document governance, and integration touchpoints across legal, procurement, IT, and external vendor teams.

The coordination challenge was significant. Each team had its own priorities, timelines, and technical dependencies. My role was to hold the workstream together, make sure decisions moved at the pace the integration required, and surface misalignment before it created rework or compliance risk. I maintained alignment across parallel integration tracks throughout, keeping the Pramata workstream synchronized with Dynamics and Workday delivery while managing escalations, validating functionality, and ensuring document governance met regulatory and contractual standards.

Led three parallel workstreams for a national health insurance provider spanning broker onboarding integration, Salesforce platform consolidation, and member wellness portal delivery. The first workstream centered on onboarding brokers to sell insurance products, connecting broker data, credentialing, and operational workflows into the organization's existing systems. I partnered directly with business and product owners to create test scenarios, validate functionality, and ensure integrated systems performed as designed before brokers went live.

The second workstream was a large-scale Salesforce implementation that consolidated all of the organization's existing tools and systems into a single unified broker-facing portal. I owned the full communication and engagement strategy, keeping C-suite executives in the loop through regular reporting and direct briefings and coordinating company-wide release communications so no one was caught off guard when it went live. I wrote all training materials from scratch, built and maintained a centralized repository giving teams organized access to documentation, and led technical documentation development across the full delivery lifecycle.

The third workstream was a member wellness portal designed to encourage healthy behaviors by rewarding members with points for activities such as annual exams and fitness memberships. I partnered with the business to create test scenarios, supervised testing execution, and managed one added layer that required careful coordination: the portal was delivered in both English and Spanish, requiring full coordination of translation, localization, and bilingual implementation across all content and system touchpoints.