About Krishna Raj
English
Native or bilingual
German
Basic
Nepali
Native or bilingual
Hindi
Conversational
Experience
- JB Hi-FiRetail Sales & Insights AssociateRETAIL (LARGE RETAILERS)May 2022 - October 2024 (2 years and 5 months)Melbourne VIC, Australia• Analysed sales performance and customer engagement metrics using Power BI, driving data driven insights to optimize sales strategies.• Managed and maintained CRM systems (Siebel, Salesforce) to tracking customer interactions, sales conversions, and product performance.• Developed and maintained key performance indicators (KPIs) to monitor sales trends and customer acquisition, ensuring alignment with business objectives.• Collaborated with management and sales teams to provide actionable insights on customer behaviour, sales trends, and performance metrics.• Utilized data from Zendesk, Thyra, and POS systems to enhance customer experience strategies and improve engagement.• Designed and delivered reports and presentations that guided decision-making and contributed to achieving high customer acquisition rates.
- blueVisions ConsultingData Analyst InternCONSULTING AND AUDITSJanuary 2022 - April 2022 (3 months)Melbourne VIC, Australia• Contributed to digitalization efforts by automating data wrangling processes using Excel and Power Query, improving data quality and consistency for decision-making.• Mapped and documented business processes by collaborating with clients and stakeholders to ensure data solutions aligned with strategic goals, improving sourcing processes.• Extracted and analysed data from various sources, creating interactive reports and dashboards in Power BI to drive data-driven decision-making.• Designed and implemented custom KPIs using Data Analysis Expressions (DAX) to measure performance, enabling actionable insights to optimize business strategies.• Created clear documentation and instructions for users, translating complex analytical findings into accessible reports that guided business stakeholders.• Collaborated with clients and stakeholders to identify key business requirements, ensuring data solutions aligned with strategic goals.
- Dr. OetkerAnalytics Consultant (University Project)RETAIL (LARGE RETAILERS)July 2020 - October 2020 (3 months)Melbourne VIC, Australia• Engaged with clients and team members to define key business objectives, ensuring dashboardsand analyses addressed strategic needs.• Extracted, transformed, and loaded (ETL) company data from multiple sources, using Excel,RapidMiner, and Power Query to prepare structured and unstructured data for analysis.• Developed interactive Power BI dashboards, enabling real-time product performance monitoringand sales optimization.• Presented data-driven insights to stakeholders, highlighting best-performing products andidentifying trends to support upselling strategies.• Implemented a Power BI framework to enhance data visualization performance, improving theaccessibility of key business metrics.
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Education
- Master of Business AnalyticsDeakin University2021Master of Business Analytics
- Bachelor of Business AdministrationPokhara University2017Bachelor of Business Administration