Description

Senior interim leader entrusted with raising standards and restoring control in underperforming or plateauing business units across insurance, financial services and industrial environments.

Rebuilds leadership accountability, installs disciplined performance tracking and takes decisive action where standards are not met.

Operates eﬀectively within mandate and executive sponsorship.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Brussels (up to 50km)

Athora
Operations Manager (Life)
BANKING AND INSURANCE
February 2025 - December 2025 (10 months)
• • Led production team within Life Retail division
• • Accountable for service delivery, partner performance and backlog governance
• • Subsequently assigned by COO to redesign the Life Retail operating model in post-acquisition context
Service delivery management Operating model design Operational performance management Crisis management
Allianz
Head of Operations (Life)
BANKING AND INSURANCE
October 2021 - December 2023 (2 years and 2 months)
• • Led Belgian Life Retail operations division
• • Full line accountability for service delivery, performance governance and management structure
• • Operated under Regional COO oversight within highly regulated multinational environment
Operational performance management Leadership development Business turnaround Organisational development Business Unit management
Allianz
Head of Operations (P&C)
BANKING AND INSURANCE
March 2020 - October 2021 (1 year and 7 months)
• • Led Belgian P&C Retail operations division
• • Accountable for operational improvement and continuity during COVID disruption
• • Strengthened backlog control and initiated performance reporting
Operational performance management Crisis management Service delivery management Leadership development Operational governance