Leanne Clarke

Specialising in operational recovery and post-incident investigation. I step into complex business environments to audit failed processes, identify root causes, and implement robust governance frameworks ensuring long-term stability and efficiency.

Strategic Operations Lead: Directed the operational governance and service delivery for a high-value portfolio of Tier-1 global accounts, including Wells Fargo, Lloyds Banking Group, British Airways and Siemens Industry Software.

​People Leadership & Resource Strategy: Line managed a multi-disciplinary team, implementing performance frameworks and resource allocation models that supported a 100% SLA record across critical infrastructure contracts.

​Centralised Data Operations: Acted as the mission-critical lead for all clinical data requests and reporting across the entire client ecosystem. Governed the workflows for bespoke clinical data delivery to meet rigorous regulatory standards.

Systems Architecture & Strategy: Led the technical alignment and operational architecture for a global HubSpot CRM migration, automating workflows and ensuring 100% data continuity across the enterprise.

​Executive Escalation: Provided a "Gold Standard" escalation point for senior global stakeholders, ensuring delivery remained aligned with executive expectations and retention goals.

Key Achievement: Engineered a global trauma response framework for British Airways; designed offline support systems for global flight crews to guarantee 24/7 access to critical care in low-connectivity environments.

Orchestrated end-to-end logistics and project architecture for high-profile global accounts, including Heinz. I led the operational machinery required to ensure complex, multi-stakeholder advertising campaigns were delivered on time and to an elite standard.

Acted as the strategic operational hub for senior account leads, streamlining cross-functional communication between creative teams and global stakeholders. By unifying these workflows, I eliminated project friction and maintained momentum for Tier-1 brand deliverables.

Selected as one of two specialists to govern the data and asset transition for a 3,000+ device rollout across Cabinet Office officials.

​Data Reconciliation ("The Mop Up"): Acted as the primary lead for data integrity, reconciling discrepancies between legacy records and new asset deployments to ensure 100% database accuracy.

​Strategic Asset Management: Governed the full lifecycle of 3,000+ laptops and mobile devices, ensuring every asset was accounted for, tracked and assigned to the correct official.

​Technical Collaboration: Partnered with engineering teams to align hardware setups with user data, ensuring that the rollout met the high-security standards of government officials.

​Security & Information Governance: Managed sensitive hardware data under strict government protocols, maintaining a secure audit trail for all Cabinet Office equipment.

​Key Achievement: Successfully coordinated the hardware lifecycle and deployment data, ensuring 100% asset tracking accuracy and zero downtime during a critical departmental tech transition.