Description

I help organizations make better operational and strategic decisions by aligning mental models across business and technical teams, clarifying intentions, and unclogging operational flow with trusted, actionable data.

What I Do:

Organizations struggle not from lack of data, but from misaligned mental models. I bridge these gaps by creating shared understanding, translating complexity into clarity, and building data infrastructure that reflects how the business actually works.

How I Enable Better Decisions:

Align Mental Models: Translate between business strategy, operational reality, and technical execution. Help teams understand not just "what the numbers say" but "what's happening in the field" - tracing KPIs through computational logic to real-world events.
Clarify Intention: Work with stakeholders to articulate what they're deciding and what information enables that decision. Strip away confusion between technical issues, configurations, and operational problems.
Build Reflective Infrastructure: Design abstraction layers representing business entities (drivers, routes, deliveries) rather than technical tables. Transform fragmented data into coherent datasets matching how leaders think.
Unclog Flow: Eliminate redundant vetting, provide centralized governance, enable focus on business value. Negotiate priorities between urgent needs and long-term solutions. Lead through influence and empathy.
Ensure Trust: Investigate discrepancies from field capture to dashboards. Differentiate between data quality issues, system bugs, and process gaps.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

Amazon EU SARL
Software Development Engineer
RETAIL (LARGE RETAILERS)
January 2014 - October 2016 (2 years and 9 months)
Luxembourg, Luxembourg
Co-founded zero-to-one BI platform in startup-like environment (initially 3-person unfunded team, scaled to 60+ members), establishing product as primary operational metrics source for 7,000 users across 11 countries.
Startup-to-Scale Experience: Built non-funded product from scratch that achieved organic adoption across multiple business verticals within 5 years. Demonstrated ability to operate in resource-constrained environment, adapting delivery approach to business needs while maintaining technical quality.
Technical Delivery: Engineered route audit tool saving $45 million in 2016 through optimized cost reconciliation. Delivered scalable, user-focused solutions with strong software engineering foundation.
Product Development Software Craftsmanship Test driven development Business intelligence Tech Lead
Amazon UK Services, LTD
Senior Technical Program Manager
RETAIL (LARGE RETAILERS)
August 2021 - May 2025 (3 years and 9 months)
United Kingdom
Owned end-to-end delivery function for Amazon Operations data products, scaling processes to support 15+ cross-functional verticals and enhance supply chain visibility for 7+ billion parcels annually.
Delivery Ownership & Process Scaling: Transformed delivery operations by implementing governance frameworks that reduced request backlog by 80% while maintaining zero SLA breaches during peak Q4 demand. Scaled delivery processes to coordinate work across distributed global teams, establishing planning rituals and feedback loops that improved predictability and stakeholder confidence.
Cross-Functional Influence: Led through influence rather than authority, aligning 15+ verticals (operations, finance, legal, tech) by translating between business strategy and technical execution. Restored deteriorated stakeholder relationships through proactive engagement, transparency, and addressing root causes of delivery friction.
Strategic Planning & Risk Visibility: Maintained delivery health visibility for leadership through clear communication of scope, timelines, risks, and capacity trade-offs. Represented delivery constraints in strategic planning forums, negotiating priorities between urgent business needs and long-term technical sustainability.
First-Principles Problem Solving: Applied first-principles thinking to differentiate between technical issues, tool configurations, and business process gaps. Investigated data discrepancies by tracing from field operations through computational pipelines to executive dashboards, building organizational confidence in data-driven decisions.
Compliance & Quality: Integrated GDPR and Digital Markets Act requirements into platform design through collaboration with legal teams, ensuring delivery met regulatory standards without compromising timelines.
Technical project management GDPR Data Governance Strategic planning Stakeholder management
Amazon UK Services, LTD
Senior Program Manager
RETAIL (LARGE RETAILERS)
March 2020 - August 2021 (1 year and 5 months)
United Kingdom
Coordinated delivery across technical and finance teams to stabilize critical data infrastructure, meeting stringent compliance deadlines in dynamic, high-pressure environment.

Delivery Transformation: Boosted critical data availability from 26% to 80% in six months by implementing data governance framework and segregating critical workflows to minimize operational disruptions. Earned Senior VP recognition and secured increased investment.
Stakeholder Coordination: Aligned technical delivery scope with finance month-end processes, ensuring cross-functional dependencies were visible and managed proactively.
Continuous Improvement: Optimized cluster performance through process refinement and metrics-driven decision-making, improving both accuracy and team efficiency.
Digital Transformation Data Governance Change Management Technical project management