Description

Strategic and detail-driven performance analytics professional with over 12+ years of experience across finance, banking, healthcare, and media advertising industries. Proven expertise in transforming operational data into actionable insights, streamlining reporting processes, and driving stakeholder alignment across global teams. Proven success in partnering with C-level executives to transform complex data into actionable strategies that drive growth, engagement, and measurable performance. Highly skilled in bridging operational execution with strategic vision, ensuring data-driven decisions are both scalable and impactful

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Omnicom Media Group
Associate Governance Manager, Data Operations
April 2023 - Today (3 years and 2 months)
Chennai, Tamil Nadu, India
• Delivered executive-level performance reports across People, Delivery, Finance, and Partnerships.
• Led People Metrics tracking (Attrition, TA, Training, Engagement).
• Managed Delivery Metrics (TAT, Quality, Utilization, Billability).
• Partnered with finance for EBITA, payroll, income statements, and forecasts
• Analyzed CSAT & NPS scores; supported client success strategies.
• Automated reports using Power BI; conducted governance reviews with leadership
Operational Excellence Operations Management Performance Optimization KPIs and Metric Definition and Monitoring KPI Dashboards
Thryve Digital Health
Reporting Lead – Healthcare Operations
January 2022 - November 2022 (10 months)
Chennai, Tamil Nadu, India
• Led reporting for global operations, enhancing executive visibility.
• Tracked project allocations and resource demand planning.
• Managed budget vs. timesheet reconciliations.
• Created cost tracking via Oracle project codes.
• Automated SLA and incident reports with Power BI/Tableau
Operations Management Operational Excellence KPIs and Metric Definition and Monitoring Resource Management Management Reporting
Freelancer
Self employed
August 2020 - November 2021 (1 year and 3 months)
• Delivered leadership dashboards using PowerPoint and Tableau for operational insights.
• Managed client documentation workflows and quality checks in Citrix environments.
Operational Excellence Operations Management KPI Dashboards