About Loïc
🚀 Scaling Companies to Success Across Europe 🌍
With a track record of transforming startups into scale-ups, I've played a pivotal role in revolutionizing industries and driving growth across Europe.
🍔 Delivering Success with Deliveroo:
As one of the pioneering team members at Deliveroo Belgium, I spearheaded the expansion of operations from 2 to 13 cities, making quality food more accessible in urban centers.
🚲 Powering Urban Mobility at Cowboy:
Joining Cowboy as one of the initial 10 employees, I played a multifaceted role in expanding the e-bike company across 12 countries, overseeing the deployment of over 45,000 bikes and leading sales initiatives across Europe.
💧 Crafting Strategies for Success:
Venturing into the freelance world in 2023, I've leveraged my expertise to assist companies like Dripl in shaping global strategies and optimizing service operations.
Let's connect to explore how I can help your company scale new heights! 📈
French
Native or bilingual
English
Native or bilingual
Portuguese
Fluent
Dutch
Native or bilingual
Spanish
Basic
Chinese
Basic
Can work on-site
Antwerpen (up to 10km), Brussel (up to 10km), Gent (up to 10km)
Experience
- StudaroHead of OperationsHUMAN RESOURCESJune 2024 - July 2025 (1 year and 1 month)
- Leading comprehensive operational strategy execution across all departments
- Reshaping team focus on operational excellence, KPI implementation, andculture building
- Driving revenue growth and market expansion aligned with strategic goals
- Implementing comprehensive reporting systems and efficiency tools while maintaining accountability across cross-departmental execution
- DriplHead of ServiceMECHANICAL ENGINEERINGJune 2023 - May 2024 (10 months)Brussels, Belgium- Developed and executed a comprehensive strategy to expand operations from Belgium to the Benelux, France, and Germany markets.- Established and managed an after-sales service focused on enhancing customer satisfaction, resulting in a notable NPS score increase to 60.- Drove operational excellence by setting up KPIs and streamlining processes to improve efficiency.
- Cowboy NVRetail LeadTRANSPORTATIONApril 2020 - March 2023 (2 years and 11 months)- Spearheaded the successful opening of stores in Berlin and Paris, overseeing all aspects of retail operations across three locations and strategic partnerships.- Achieved profitability and elevated NPS to 80 through effective leadership and customer-centric initiatives.- Directed a team of 15 members, fostering a collaborative and high- performing work environment.
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Education
- International EntrepreneurshipKU Leuven Association2014
- Chinese language and culture study (HSK 4)Xianyang Normal University2015