Description

I am a passionate Human Resources professional with over 12 years experience, working across multiple sectors and businesses of all sizes.

As a true HR generalist, my experience is varied, supporting businesses with the full employee lifecycle. This includes recruitment, onboarding, performance management, complex employee relations cases, etc. I also work strategically, delivering on several HR initiatives and projects – most recently delivering salary exchange for pension in a business, which equated to an average of £200,000 in annual savings on the employer NI.

I actively use data collated through dashboards and engagement surveys to create a HR strategy in line with the business objectives and goals. As part of my services, I also coach, train, and support line managers, giving them the knowledge, tools and confidence to manage their teams more effectively.

Languages

English
Native or bilingual
Portuguese
Fluent

Workplace preferences

Can work on-site

Manchester (up to 50km)

Gleeds
Regional People Manager (North)
CONSULTING AND AUDITS
February 2021 - Today (5 years and 4 months)
Manchester, United Kingdom
Responsible for all People related matters for Gleeds North Region (circa 700 employees).

Responsible for managing a small team of People Partners (HRPBs) and administrators.

Collaborating with Regional Managing Directors to build high performing, high capability regional team that meets/exceeds its regional performance.

Developing strong partnering relationships with other key Business Leavers to implement effective people strategies to support business growth and achieving goals.

Providing feedback and coaching key Business Leaders to enable them to develop themselves and others and role model the Gleeds behaviours and values.

Providing the right level of challenge to Business Leaders to ensure that the overall UK strategy is incorporated within their own business area and that the People strategy is aligned within their own strategies.

Developing an understanding of business requirements and incorporate these into the guidance offered to Business Leaders.

Developing commercial understanding of regions/client groups supported to ensure that advice and support provided is tailored and effective.

Working with the Business Leaders to plan workforce requirements and work with the Talent Acquisition Partners to attract top talent and build the Gleeds employer brand to deliver and maintain the headcount requirements to achieve the business plan.

Autonomously managing and resolving employee relations cases through to completion, providing expert advice to line managers and minimising risk to the business.

Managing of MI to understand employee trends, respond to issues and provide informed reporting to Business Leaders and the People Director, UK.

Offering pastoral care for pregnant employees and maternity returnees

Conducting exit interviews for key leavers and providing analysis of leaver data

Collaborating and delivering on People projects and initiatives such D&I, Investors in People, Great Places to Work, Wellbeing, Salary Exchange etc.

Providing support to line managers on succession planning, pay review, promotions, etc

Attending various meetings including monthly regional directors and North Region meetings to present and provide a People Team update.
Human Resources
Handlesbanken
Human Resources Business Partner
BANKING AND INSURANCE
June 2020 - February 2021 (8 months)
Manchester, United Kingdom
Conducting weekly meetings with respective business areas

Consulting with line management, providing HR guidance when appropriate

Managing and resolving complex employee relations issues

Maintaining up to date knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

Partnering with the legal department as needed/required

Providing day-to-day performance management guidance to line management (e.g., coaching, career development, disciplinary actions)

Working closely with management and employees to improve work relationships,
build morale, and increase productivity and retention

Providing HR policy guidance and interpretation

Providing guidance and input on business area restructures, workforce planning and
succession planning

Identifying training needs for business areas and individual needs

Participating in evaluation and monitoring of training programs to ensure success.

Following up to ensure training objectives are met.
Human Resources Data analysis Project Management Communication
Property Hub Forum Limited
Human Resources Manager
REAL ESTATE
September 2018 - March 2020 (1 year and 6 months)
Manchester, United Kingdom
Implemented HR metrics such as turnover/retention rate, absenteeism rate, employee satisfaction and performance rate in order to analyse, create and implement a HR strategy in line with company objectives

Worked closely with the Group Financial Controller in order to set a HR budget for 2020

Implemented an applicant tracking system in order to reduce recruitment administration and improve efficiency

Streamlined the recruitment process in order to reduce time to hire and costs and grew the business by 40% in 2019

Created and Implemented a full onboarding process for all new starters

Updated and implemented HR polices and procedures (such as salary review process and enhanced maternity and paternity leave/pay policy)

Created and Implemented performance measurement processes such as effective 1-2-1s and introduced the 360 degree appraisal

Managed day to day operational HR matters such as carrying out return to work interviews, six week reviews with new starters and exit interview with leavers

Effectively managed all employee relation issues including performance management, disciplinary hearings and grievances.

Planned and delivered HR initiatives such as a health and wellbeing and coordinated learning and development programs with managers and directors across the company

Partnered and collaborated with directors on compensation and reward for employees and introduced a number of new benefits such as private healthcare, gym membership, increased holiday allowance, Yoga in the office and book club

Supported directors and managers by navigating through monthly employee surveys (Peakon) in order to offer solutions to issues raised

Updated and trained directors and departmental managers on latest changes to employment legislation and HR policies/procedures

Produced weekly snapshot HR reports on recruitment, new starters, Employee Relation issues etc for directors and relevant departmental managers

Drafted emails, letters and contracts of employment and kept filing up to date.
Human Resources Project Management