Description

I am a very communicative person, with years of expertise and vast

experience in system development.

I have extensive knowledge of IT processes and problem solving

skills. I’m very committed to my work and I have a dynamic,

proactive approach to every project I undertake. I’m always

interested in acquiring further knowledge and challenging myself

professionally.

Languages

English
Native or bilingual
Portuguese
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Health Service Executive
Full Stack Engineer
DIGITAL AND IT
November 2022 - Today (3 years and 7 months)
Ireland
Working as a Full Stack Engineer in the HIDS government health programs including IHI and Health Directory projects. Development in .NET Core, C#, Razor, Entity Framework, SQL Server, Azure DevOps, CSS, HTML5, jQuery 3.5.1 , Bootstrap 4.3.1 . Currently provisioning and rolling out Agile and Scrum training to all levels across the OcCIO.
SQL Server ASP.NET MVC C# .net core HTML/CSS
Xpect Same-Day Delivery
Full Stack Developer
March 2018 - Today (8 years and 3 months)
Dublin, Ireland
Responsible for designing, developing, testing, deploying and maintaining .NET solutions using a variety of front and back-end technologies and frameworks. i.e C#, .NET Core 3.1 , .NET Framework 4.7.2, SQL Server 2017, T-SQL, IONIC Framework 4, Angular 6, TypeScript, Linux Ubuntu 16.04, Microservices, GitLab, SVN, HTML, CSS, Bootstrap 4.6, jQuery and JavaScript.
-Developing and maintain processes and reporting production for Managers and internal operations, using Microsoft SQL Server 2016, SQL Server Data Tools 2015 and Visual Studio 2015
• - Ensure relevant SLAs and KPIs are met.
• - Provide customer payment information to the collections team as required.
• - Resolve allocation queries with Accenture Collections Team.
• - Run and manage the payments tool.
• - Escalate issues in accordance with escalation policy.
• - Assist in the preparation of management reports in line with Clients.
• - Clearance of reconciliation breaks on a timely basis.
• - Work as part of a team in providing support to colleagues, ensuring work towards meeting daily, weekly and monthly basis.
Microsoft
Xbox technical support
November 2013 - July 2016 (2 years and 8 months)
Dublin, Ireland
Handling over 200 inbound and outbound calls on a weekly basis providing technical support (hardware and billing issues) to Brazilian Xbox customers via telephone and email for the assigned product category
• - Delivering individual Performance based on Metrics and Related Targets
• - Responsible for delivering timely, accurate technical answers and providing a high degree of customer service satisfaction
• - Achieving and maintaining service level statistics as defined
• - Tracking and documenting customer data & problem information in call tracking database
• - Participating in coaching and demonstrate commitment to personal improvement
• - Ensuring data integrity and accuracy