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Lucy AertsLA

Lucy Aerts

SENIOR PEOPLE & OPERATIONS MANAGER

€289/day
London, GB
8-15 years

Average response time: 1 hour

About Lucy

Dynamic Senior People & Operations Manager with 12+ years of experience scaling high-growth tech and fintech companies. Proven track record in people operations, HR strategy, recruitment, financial management, and organisational change. Skilled at building scalable processes, managing cross-functional initiatives, and enhancing employee engagement. Recognised as a problem solver and trusted advisor to leadership, balancing people-first culture with operational efficiency
  • Dutch

    Native or bilingual

  • English

    Native or bilingual

  • German

    Conversational

  • French

    Basic

Remote only
Primarily works remotely

Experience

  • Dynamic Assistant Ltd
    Virtual Assistant & HR
    TRAVEL AND TOURISM
    January 2024 - Today (2 years and 5 months)
    London, United Kingdom
    People Operations & Virtual Assistance | Streamlining Workflows & Enhancing Employee Experience

    Passionate about creating efficient, people-focused workplaces, I specialise in People Operations and Virtual Assistance, helping businesses stay organised, engaged, and productive

    Worked with two companies in 2024 where I have worked with them to implement new policies, an HR tool and provided ER support. Roles currently ongoing
    virtual assistant People management Employee engagement Project Management Policy writing
  • Memrise Ltd,
    SENIOR OPERATIONS MANAGER
    July 2022 - December 2025 (3 years and 5 months)
    • Lead all HR operations, including performance reviews, onboarding/offboarding, grievances, redundancies, and benefits administration.
    • Successfully sourced and hired CTO and senior engineers, reducing agency reliance and saving significant recruitment costs.
    • Own the Operations team budget, overseeing invoicing, expense tracking, and asset management.
    • Manage London HQ (2,400 sq. ft.) including tenants, safety compliance, and full office relocation.
    • Drive implementation of HR and project management systems, enhancing reporting and efficiency.
    • Negotiate and review commercial contracts, reducing legal risk and strengthening supplier relations.
    • Introduced employee engagement and wellbeing programmes, increasing retention and morale.
    • Developed diversity and inclusion reporting processes, supporting a more inclusive culture.
    • Advise senior leadership on legal, operational, and commercial matters.
  • Yobota Ltd,
    PEOPLE OFFICE MANAGER & EMPLOYEE ENGAGEMENT
    July 2020 - July 2022 (2 years)
    London, UK
    • Designed and launched engagement strategies that enhanced collaboration and morale across remote teams.
    • Supported line managers with HR policy, compliance, and employee relations.
    • Oversaw onboarding, payroll, benefits, and supplier management.
    • Provided board-level support: meeting preparation, minute-taking, and action tracking.
    • Spearheaded internal communications during pandemic-related change.
    • Organised hybrid social activities to maintain connection and culture during the global pandemic

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Education

  • Hospitality Management Degree
    Hospitality
    2004
    Hospitality Management Degree
  • Gilde Opleidingen

Skill set

Categories