About Lucy
Dutch
Native or bilingual
English
Native or bilingual
German
Conversational
French
Basic
Experience
- Dynamic Assistant LtdVirtual Assistant & HRTRAVEL AND TOURISMJanuary 2024 - Today (2 years and 5 months)London, United KingdomPeople Operations & Virtual Assistance | Streamlining Workflows & Enhancing Employee ExperiencePassionate about creating efficient, people-focused workplaces, I specialise in People Operations and Virtual Assistance, helping businesses stay organised, engaged, and productiveWorked with two companies in 2024 where I have worked with them to implement new policies, an HR tool and provided ER support. Roles currently ongoing
- Memrise Ltd,SENIOR OPERATIONS MANAGERJuly 2022 - December 2025 (3 years and 5 months)• Lead all HR operations, including performance reviews, onboarding/offboarding, grievances, redundancies, and benefits administration.• Successfully sourced and hired CTO and senior engineers, reducing agency reliance and saving significant recruitment costs.• Own the Operations team budget, overseeing invoicing, expense tracking, and asset management.• Manage London HQ (2,400 sq. ft.) including tenants, safety compliance, and full office relocation.• Drive implementation of HR and project management systems, enhancing reporting and efficiency.• Negotiate and review commercial contracts, reducing legal risk and strengthening supplier relations.• Introduced employee engagement and wellbeing programmes, increasing retention and morale.• Developed diversity and inclusion reporting processes, supporting a more inclusive culture.• Advise senior leadership on legal, operational, and commercial matters.
- Yobota Ltd,PEOPLE OFFICE MANAGER & EMPLOYEE ENGAGEMENTJuly 2020 - July 2022 (2 years)London, UK• Designed and launched engagement strategies that enhanced collaboration and morale across remote teams.• Supported line managers with HR policy, compliance, and employee relations.• Oversaw onboarding, payroll, benefits, and supplier management.• Provided board-level support: meeting preparation, minute-taking, and action tracking.• Spearheaded internal communications during pandemic-related change.• Organised hybrid social activities to maintain connection and culture during the global pandemic
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Education
- Hospitality Management DegreeHospitality2004Hospitality Management Degree
- Gilde Opleidingen