Description

Vast experienced and result-driven Customer Support professional with over seven years of experience with a proven track record of successfully handling and managing a wide range of client portfolios in various settings such as E-Commerce, Information Technology, Retail, Education, Real Estate and Healthcare sectors.

Some of my areas of achievement include:

> Consecutively cleared over 4,500 emails and over 6,000 live chats depending on the influx per month with fast first response time (less than one minute) FRT and an adept resolution time (RT) as well. I help companies to rebrand, simplify and surpass difficult and outdated patterns within the customer service department.

> Conducted and presented market research on Jannah Housekeepers, which boosted sales by 30% [Project Name: Innovative Strategies for Jannah Housekeepers Expansion].

> Created from scratch E-commerce canned responses for live chats and emails, and crafted call scripts for newly e-commerce websites for clients.

I get excited about opportunities to improve, resolve and simplify data and workloads with innovative efforts.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

Hitpixel Information Technologies llc
Customer Support Specialist
DIGITAL AND IT
October 2021 - November 2023 (2 years and 1 month)
Dubai, United Arab Emirates
Created from scratch email and live chat responses for newly launched E-commerce platforms.
Crafted call scripts which enabled members of the team handle clients effectively maintaining customer satisfaction and retention.
Noon E-Commerce (www.noon.com)
After-sales Customer Support
E-COMMERCE
November 2019 - September 2021 (1 year and 11 months)
Dubai, United Arab Emirates
National General Insurance
Sales Consultant
BANKING AND INSURANCE
January 2019 - October 2019 (10 months)
Dubai, United Arab Emirates