Description

With over 8 years of hands-on experience in IT system administration, I specialize in maintaining secure, efficient, and scalable IT infrastructures. Currently working at Helpling GmbH in Berlin, I manage cross-platform environments (Windows/Mac), cloud services (Microsoft 365, Google Workspace), help desk operations (Jira), and secure networks (VPN, LAN/WLAN, firewalls). My background also includes technical support, SaaS administration, scripting (PowerShell). I’m fluent in English, Persian, Pashto, and conversational in German.

Let’s connect if you need a reliable partner for IT support, system automation, or cloud migration projects.

Languages

Persian
Native or bilingual
English
Native or bilingual
German
Basic

Workplace preferences

Can work on-site

Berlin (up to 50km)

Go to IT
IT Technican
DIGITAL AND IT
September 2025 - Today (9 months)
Berlin, Germany
As a Freelancer I am working with multiple clients. This includes computer setup and management, Network setup, MDM tools like Kanji and Jamf.

Network administration Atlassian JIRA System administration
Helpling GmbH
Senior System Administrator
January 2024 - Today (2 years and 5 months)
Berlin, Germany
Technical Support: Providing first-line support for various software including Microsoft 365, Google Workspace, 1password, and Slack. Maintaining the company's IT infrastructure including devices, servers, network equipment, and software updates. Managing a ticketing system (Jira) to track and resolve user issues, On-Boarding and Off Boarding emlpyees. Hardware Support: Setting up and managing computers, mobile devices, printers, and network equipment. Network Administration: Overseeing the company's network infrastructure (LAN/WLAN/WAN), VPN and ensuring its smooth operation. Security: Implementing security measures like access controls, backups, and firewalls.
Afghanistan Research and Evaluation Unit
IT Support Specialist
January 2015 - June 2022 (7 years and 5 months)
Provided technical IT support by installing, configuring, and troubleshooting hardware and software, as well as monitoring systems and addressing security vulnerabilities proactively for Mac, Windows, and Linux operating systems. Administered various SaaS tools, including Microsoft 365 Suite, Kaspersky MDM , Google Workspace, Azure, Asana, Slack, WordPress, Notion, and partner portals. Managed the local area network (LAN) system, including DNS, DHCP, TCP/IP, VPN, Active Directory, wireless and user management, as well as configuring routers and switches Ruby on rails web development and PowerShell scripting language.