Description

A brief about me:

Analytical and detail-oriented professional with 4+ years of experience in high-stakes environments across the UK, US, and UAE markets. Proven expertise in Dispute Resolution, Technical support and fraud detection within the Telecommunications, e-moped rentals and e-commerce sectors. Successfully handled complex billing disputes and technical troubleshooting for global brands like AT&T and Vodafone.

Advanced proficiency in Root Cause Analysis using Power BI, Excel, and Generative AI to identify product improvements and operational gaps. Certified in Analytical Thinking and Data Visualization, with a strong track record of exceeding KPIs (100%) and maintaining platform integrity. Native Arabic speaker with C1 English proficiency,

I've also attached my resume as well as a video introduction for your reference.

Industry field of expertise

Languages

Arabic
Native or bilingual
German
Basic
English
Fluent

Workplace preferences

Can work on-site

Ajman (up to 50km)

AT&T loyalty associate
Aspiring Engineer
January 2022 - January 2023 (1 year)
elGrocer by Smiles AT&T loyalty associate 2025-Current Sutherland 2022-2023
Aspiring Data Engineer with hands-on experience in SQL, Power BI, and Python, focused on data analysis and dashboard reporting. I work on transforming raw data into actionable insights to support business intelligence and performance improvement. At elGrocer, I contribute to data-driven projects that enhance operations and decision-making.
elGrocer by Smiles 2023-2025
Customer Excellence Rep
E-COMMERCE
December 2023 - April 2025 (1 year and 4 months)
Cairo, Egypt
As a Customer Excellence representative at
elGrocer, I handle delivery-related inquiries,
ensuring smooth and satisfying shopping
experiences for customers across the UAE. I
provide real-time updates, resolve delivery
issues, and guide users through the platform
with clarity and care. My role relies on empathy,
adaptability, and a deep understanding of
elGrocer’s services to build trust and enhance
customer satisfaction
Vodafone UK
Account Advisor
January 2022 - January 2023 (1 year)
During my 18 months as a remote International Account Advisor at Vodafone UK, I resolved customer complaints, supported sales, and documented technical issues while working across diverse cultures. This role sharpened my problem-solving and communication skills, earning recognition for exceeding performance targets and delivering exceptional customer service.