You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Marco C.MC

Marco C.

Freelance Senior Product & Program Manager

€500/day
Madrid, ES
8-15 years

Average response time: 1 hour

About Marco

I help companies turn complex ideas into clear strategy, practical roadmaps, and well-run delivery that drives measurable business outcomes. As a freelance Product, Program, and Project Manager, I support startups, scaleups, and enterprise teams that need someone who can connect business goals with execution, align stakeholders, and keep momentum across cross-functional workstreams.

My background combines product management, program leadership, and hands-on project delivery. I work well in environments with ambiguity, multiple teams, and tight timelines, bringing structure without slowing teams down. I can step in to shape product and delivery strategy, define priorities, manage delivery plans, improve team coordination, and create visibility for leadership while keeping focus on customer and business impact.

I typically support projects such as product strategy and roadmap planning, product launches, cross-functional delivery programs, process optimization, operational improvements, team rituals and governance, backlog and prioritization setup, stakeholder communication, and recovery of delayed or complex initiatives. I am comfortable working with Product, Engineering, Operations, Commercial, and Leadership teams, and I adapt quickly to existing workflows and tools.

Clients usually work with me when they need a reliable partner who can bring clarity, ownership, and execution discipline from day one. I combine a pragmatic, collaborative approach with strong organization and communication, and I’m used to remote, international environments where alignment, accountability, and decision-making matter.

If you need support with product strategy, program execution, or project structure and delivery, I can help you move faster, reduce friction, and deliver with confidence.
  • English

    Native or bilingual

  • Italian

    Native or bilingual

  • Spanish

    Fluent

  • French

    Conversational

  • German

    Basic

  • Portuguese

    Basic

Remote only
Primarily works remotely

Experience

  • Amazon
    Senior Manager, Product Management & Program Strategy
    August 2021 - Today (4 years and 10 months)
    Madrid, Spain
    • Built and owned the strategic product roadmap for 4 HR & Payroll SaaS / managed-service platforms across 7 European countries serving 500+ businesses, aligning vision with company OKRs, regulatory constraints, and customer needs.
    • Remotely selected, onboarded, led and coached a team of 5 geographically dispersed PMs across 4 geographies while maintaining hands-on ownership of roadmap decisions, prioritisation, and product direction.
    • Operated within a distributed, cross-geo environment, partnering with stakeholders and technical vendor teams in multiple regions using a remote-first, async-friendly operating framework.
    • Established and ran an agile product operating rhythm (backlog grooming, triage, prioritisation, sprint rituals, demos), ensuring alignment across Product, Engineering, Ops, Legal/Compliance, and external vendors.
    • Led discovery-to-delivery for 27+ technical initiatives, including APIs, new features, and structural platform updates. Scoped solutions, defined requirements, and coordinated delivery across 10+ internal and external teams.
    • Translated complex business, operational, compliance & regulatory requirements into PRDs, user stories, acceptance criteria, and Definition of Done, enabling predictable, high-quality releases aligned with customer needs.
    • Defined North Star metrics, KPIs, adoption, and reliability indicators. Leveraged compliance, usage, and operational data to quantify opportunities, validate hypotheses, and assess post-launch impact.
    • Conducted customer discovery with Operations teams and business owners (interviews, workflow mapping, pain-point analysis), converting insights into prioritised backlog items and experimentation opportunities in line with OKRs.
    Impact includes: increased pan-EU client satisfaction from 62% in Q2 2023 to 85% in Q1 2025 (80% target). Oversaw and successfully delivered on a total of 12+ large-scale technical integrations and 15+ structural product updates pan-EU.
    Product management Product strategy Agile method Program manage Stakeholder management
  • Chainalysis
    Customer Success Manager
    June 2021 - July 2021 (1 month)
    London, UK
    • Partnered with Product and Engineering to translate client feedback into structured product requirements, feature requests, and workflow improvements, driving sustained adoption across 10 key EMEA clients (TCV $1M).
    • Acted internally as the voice of the customer and collaborated with 5 internal teams (Product, Sales, Support, Legal, Engineering) to scope and enhance the platform, aligning delivery to client needs and product strategy.
    • Analysed usage data and customer behaviour to identify adoption barriers and usability friction in the form of product gaps and opportunities, while managing escalations to resolve issues promptly and maintain strong client relationships.
    Impact includes: through strategic, 1:1 guidance, increased weekly active users by 15%. In my second month, resolved 5 client requests and escalations within an average of 24 hours, leading to a 20% reduction in resolution time MoM.
  • Darktrace
    Customer Success Manager
    April 2020 - May 2021 (1 year and 1 month)
    London, UK
    • Managed a diverse portfolio of 65 clients (TCV $13 million) across global corporations, government entities, and enterprises, partnering with Product and Engineering to meet individual client needs and exceed their expectations.
    • Leveraged customer telemetry, usage data, and direct customer insights to identify feature gaps, optimisation opportunities, and adoption risks while providing tailored recommendations on upsell/cross-sell opportunities.
    • Provided structured product feedback and enhancement proposals based on recurring workflow bottlenecks and failure patterns, supporting the design and deployment of custom solutions and optimised product configurations.
    • Onboarded new clients by defining customer-specific growth plans and KPIs, conducting Quarterly Business Reviews (QBRs) to monitor progress, and address client escalations promptly to ensure high satisfaction.
    Impact includes: drove 24% annual TCV growth ($3+ million). Onboarded 15 clients in 4 months with 100% success rate. Closed 5 upsell opportunities, generating $1.2 million, and led development of 3 custom solutions with 80% adoption. Increased weekly active users by 25% through tailored training and optimized SaaS deployments.

Recommendations

Be the first to recommend Marco

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • AgilePM® (Agile Project Management) Practitioner
    APMG International
    2018
    AgilePM® (Agile Project Management) Practitioner
  • BSc Economics with a Year Abroad (University of Toronto)
    University College London (UCL)
    2017
    BSc

Skill set

Categories