Skill set (14)
Mariah in a few words
I am an experienced Virtual Assistant who loves being busy and helpful. I love the repetitive tasks that you hate and take up your day. I am experienced in upkeeping inboxes, resolving customer complaints and enquiries keeping resolution times low. I have data entry experience updating CRM systems with detailed and acurrate information. I am computer literate with Google Suite and Microsoft knowledge, being able to type 90wpm allows me to complete tasks quickly and efficiently
Let me ease your workload and day
Experience
- Self EmployedVirtual AssistantBANKING & INSURANCEMarch 2022 - Today (2 years and 11 months)● Resolving large numbers of emails through a shared inbox keeping customerresolution timescales low● Answering all customer questions including time-scales, service costs and other general enquiries● Updating the CRM system (Zoho) with detailed and accurate information● B2B contact regarding customer’s complaint claims● B2B contact with FOS in the case of complaint escalation
- Clydesdale & Yorkshire BankComplaints Department AdminBANKING & INSURANCEJuly 2015 - July 2016 (1 year and 1 month)● Handling large volumes of complaints for Clydesdale & Yorkshire Bank● Accurately transcribing customer complaint calls into the system for case reference purposes● Organised complaints from calls, social media and web assistance● Assigned complaints to 10+ team members● Maintained multiple high volume inboxes for complaints, credit cards andmortgages● Maintained multiple formulated spreadsheets for complaints● Created and managed spreadsheets for different departments scheduling forbetter efficiency● Handled customer calls regarding cards while abroad and potentialfraudulent payments
Recommendations
Certifications
- Microsoft ExpertMicrosoft2014