Description

A strategy consultant in the field of Customer Experience with a background in marketing communications consulting and market research. Throughout my working experience in Russia and Belgium, I have created and implemented strategies for Customer Experience for international accounts such as Toyota, Vodafone, Mercedes, Audi, etc.

Languages

English
Native or bilingual
Russian
Native or bilingual
Dutch
Fluent
German
Basic
Italian
Basic

Workplace preferences

Can work on-site

Antwerp (up to 50km)

FUTURELAB
Director
CONSULTING AND AUDITS
January 2017 - Today (9 years and 5 months)
Germany
In my director's role, I actively participate in company management and business development:
• Proposal architecture; RFPs
• Product development
• Training of associates and employees
• Partnerships development As a member of the Board of Directors, oversaw the friendly takeover of Futurelab by infinit.cx group (Germany) in 2019.
FUTURELAB
Head of Research
CONSULTING AND AUDITS
January 2013 - Today (13 years and 5 months)
Germany
Established the Voice of the Customer as a Service product in 2012 and organised the research team in 2013. In this position, I serve as the head of operations and business development for the research team, and key analyst on consultancy projects. Notable projects:
• Toyota Motors Europe: VoC pilot and roll out, 50 countries
• Lexus Europe: CX strategy and analytics, 50 countries
• Weber Stephen EMEA: VoC as a Service
• Dela Insurance, Belgium: VoC as a Service
• Vodafone Global: CX programme roll-out
• Volkswagen Poland: Customer Persona research project
• ETEX building materials: VoC as a Service
• Audi Global: Customer Journey Mapping and improvement, CX strategy
• Audi Middle East: Customer Experience Strategy in Retail
FUTURELAB
Associate, Partner
CONSULTING AND AUDITS
January 2008 - January 2017 (9 years)
Belgium
CX Strategy and consulting. Represented Futurelab in Russia since 2008, moved to Belgium in 2009. Became Partner in 2015 in the process of Futurelab's incorporation.