Description

I am a highly experienced, motivated and competent Programme and Delivery Manager who is PRINCE2 and ITIL (service support and delivery) qualified, with an extensive knowledge of business processes. I have over 21 years’ experience working on huge multimillion local and Global IT Transformation programmes with the ability to develop IT strategies and solutions, and the skills to manage their dependencies and implementations.

My communication skills are extensive across all levels of management with the ability to form good working relationship with clients and colleagues. I am delivery focused and have the ability to work collaboratively and inclusively with various teams across different locations to deliver IT and business projects.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Londres (up to 50km)

VIVID Housing Association
Technology Delivery Lead/Consultant
DIGITAL AND IT
January 2023 - August 2025 (2 years and 7 months)
London, United Kingdom
Working on a business transformation programme for the housing sector using an iproperty cloud solution built using Microsoft D365, a nopcommerce web solution powering the customer online account and contractor portal applications and power virtual agent chatbot supporting the web applications, various AI and reporting capabilities built in the data vault with visual dashboard representations.

Phase 2 (Jan24 – Aug 25) – Technology Delivery Lead and oversaw the full delivery of the Microsoft dynamics solutions for property services (which includes repairs, compliance, scheduling, voids, lettings), extension of the online customer account and Asset Mgt.

• Set up the delivery framework for the phase 2 delivery.
• Managed the discovery phase
• Managed all development streams across code, data and reporting.
• Managed the data migration of all open work order jobs from the legacy systems to the new dynamics platform.
• Managed new integrations between MS dynamics and More IQ for dynamic scheduling and TCW for compliance.
• Managed communications to colleagues and senior stakeholders at board levels

Phase 1 (Jan23 - Jan24) - Defining and designing the digital target operating models with business leads in each service area for the organisation covering.
• Customer Web Journeys
• Knowledge and Content Management
• Analytics and Insights
• Created the organisation structure and roles required to operate a Customer Experience team
Change Management
• Undertaken the impact assessment to create the to-be organisation structure
• Created frameworks for Knowledge Management and Content Management.
• Managed the process for knowledge article collection and transformation.
• Managed the process for content (video, image, copy) collection and transformation.
Web
• Defined the scope and user journeys for the web experience
• Continuous Innovation and designing a forward roadmap
• Challenge and re-imagine the customer journey to achieve 100% self-service.

Digital Transformation E-commerce Project Management Communication Microsoft Office
Henry Schein Medical and Dental US
Programme Manager
E-COMMERCE
October 2022 - August 2024 (1 year and 10 months)
Working on a digital transformation programme at Henry Schein Medical and Dental to launch a new commerce platform and migrate data and customers from their existing Legacy platform. The aim of the programme was to implement SAP CCV2 and Angular commerce solution in conjunction with existing back-end warehouse systems, PIM, CMS, Dynamic yield, Hubspot and other AI and analytics systems.
• Working on the Project Management Office framework for the Company and supporting the continued oversight of all major projects and related resources.
• Provided management reporting and metrics, related applications for data integrity and provided reports to management on a regular basis.
• Supporting established policies and procedures for project management methodology and ensuring integrity of all project related artefacts.
• Planned and oversaw the Gen Y, Dynamic Yield and Product description update projects to ensure they were completed in a timely fashion and within budget.
• Developed comprehensive program/project management plans, best practices and templates while supporting the development and test teams.
• Oversee project and program management activities in an organized and disciplined manner consistent with accepted project and program management standards.
• Coordinate with other departments to ensure all aspects of each project are compatible with the overall strategic goals and timelines.
• Collaborated with Technical Product Owners, Vendor Partners and Business Lead(s) to drive and deliver on digital transformation milestones.
• Developed and prepared project measurements and reports for senior management on both projects and portfolio level.
• Tracking project performance, specifically to analyze the successful completion of short and long-term milestones. Monitor and understand dependencies across multiple inter-related projects and teams.
• Managed projects using industry standard tools such as JIRA, Confluence, Smartsheets & SharePoin
Project Management Digital Transformation
Wunderman Thompson Commerce
Digital Programme Director
January 2022 - December 2022 (11 months)
Responsible for the delivery of all programmes and projects within the BAT account for WTC. Provided programme and project delivery leadership across all development and technology delivery streams for WTC within the BAT (British American Tobacco) account.

Programme management services include, but are not limited to, the following:
• Programme portfolio governance and best practise cadence installation across all delivery streams, programmes and projects
• Define, manage, and deliver to customer expectations within strict deadlines
• Motivate and drive scaled delivery teams to enterprise leading outcomes
• Manage 3rd party teams and ensure WTC outcomes are protected in a multi-agency landscape
• Build robust and credible client relationships to drive demand and trust
• Ensure programme and project managers are delivering on agreed plans, measuring progress and velocity across all end to end deliverables
• Ensure best practice waterfall and agile cadence is being applied to all projects
• Deliver high quality reporting into the client to demonstrate progress, risks, issues and dependencies to all relevant stakeholders
• Deliver high quality reporting into the internal WTC delivery management team/board to demonstrate progress, risks, issues and dependencies to all relevant stakeholders
• Escalation management and issue mitigation for all client and internal escalations into the account
• Ensure resource planning and allocation is mapped to all in flight deliverables and teams are resources in an optimum fashion
• Ensure that all project teams under my care are set up for successful delivery of all WTC project, programme and workstream deliverables within BAT